Sales Associate - Optical Specialist

National Vision•Springfield, MO

1d•Onsite

About The Position

The Optical Specialist is a customer-facing role at the heart of the Eyeglass World in-store experience. The position brings the brand to life through confident service, attention to detail, and ownership of key moments, from pre-exam support to eyewear readiness, fitting, and pickup. The role combines customer service, optical support, and finishing work to deliver consistent, high-quality experiences. The Optical Specialist guides customers through eyewear selection, fitting, and product education; supports patient flow and pre-exam screenings; performs final adjustments and quality checks; prepares orders for pickup; and helps maintain organized, clean, and efficient retail and finishing areas. The position also supports order entry and tracking, proactively addresses quality or service issues, and upholds Eyeglass World’s service, visual, experiential, and operational standards. Duties and work practices may vary by location to comply with state licensing or credential requirements.

Requirements

High school diploma or equivalent.
At least 1 year of experience in optical, retail, sales, or customer service.
Strong multitasking, time-management, and organizational skills.
Clear communication skills and the ability to educate customers effectively.
Ability to prioritize customer satisfaction in every interaction.
Ability to support the store team in shared goals.

Nice To Haves

Bilingual abilities.

Responsibilities

Deliver warm, confident, personalized service throughout each customer visit.
Guide customers through eyewear selection, final fitting, and product education.
Help customers feel confident in their eyewear and overall experience.
Assist with patient flow and pre-exam screenings to support Optometrists.
Support smooth transitions between the exam, finishing, and pickup stages.
Provide a calm, knowledgeable presence throughout the customer journey.
Perform finishing work, including final adjustments, inspections, and quality checks.
Ensure eyewear meets Eyeglass World standards for fit, function, and presentation.
Prepare orders for pickup and provide a polished, brand-aligned handoff.
Support order entry, tracking, and timely order completion.
Maintain organized, clean, and efficient finishing and retail areas.
Identify and resolve quality or service issues proactively.
Model Eyeglass World service standards, tone, and behaviors.
Uphold visual, experiential, and operational brand standards in the store.
Partner with the store team to deliver a consistent, elevated experience.