Sales Associate - Optical Specialist

National Vision•Springfield, MO

22h•Onsite

About The Position

The Optical Specialist is a customer-facing role at the heart of the Eyeglass World in-store experience. The position brings the brand to life through confident service, attention to detail, and ownership of the customer’s experience from pre-exam support to eyewear readiness, fitting, and pickup. It combines customer connection, optical support, and finishing work to provide consistent, high-quality service. The role supports patient flow and pre-exam screenings, assists customers with eyewear selection and product education, performs final adjustments and quality checks, prepares orders for pickup, and helps maintain organized and efficient retail and finishing areas. Employees model Eyeglass World service and brand standards and work with the store team to provide a consistent customer experience. Duties and practices may vary to meet state licensing or credential requirements.

Requirements

High school diploma or equivalent.
At least 1 year of experience in optical, retail, sales, or customer service.
Strong multitasking, time management, and organizational skills.
Clear communication skills and the ability to educate customers effectively.
Ability to prioritize customer satisfaction in every interaction.
Ability to support the store team in shared goals.

Nice To Haves

Bilingual abilities.

Responsibilities

Deliver warm, confident, and personalized service throughout each customer visit.
Guide customers through eyewear selection, final fitting, and product education.
Help customers feel confident in their eyewear and overall experience.
Assist with patient flow and pre-exam screenings to support Optometrists.
Help ensure smooth transitions between the exam, finishing, and pickup stages.
Perform finishing work, including final adjustments, inspections, and quality checks.
Ensure eyewear meets Eyeglass World standards for fit, function, and presentation.
Prepare customer orders for pickup and provide a polished, brand-aligned handoff.
Support order entry, tracking, and timely completion.
Maintain organized, clean, and efficient finishing and retail areas.
Proactively identify and resolve quality or service issues.
Model Eyeglass World service standards, tone, and behaviors.
Uphold visual, experiential, and operational brand standards in the store.
Partner with the store team to deliver a consistent, elevated experience.