Sales Associate - Optical Specialist

National Vision•Lake Mary, FL

12d•Onsite

About The Position

The Optical Specialist is a customer-facing role at the heart of the Eyeglass World in-store experience. This position brings the brand to life through confident service, attention to detail, and ownership of key parts of the customer journey, from pre-exam support to eyewear readiness, fitting, and pickup. The role combines customer connection, optical support, and finishing work to deliver consistent, high-quality experiences. The Optical Specialist provides personalized service, guides customers through eyewear selection and fitting, and supports patient flow and pre-exam screenings. The role also includes finishing and inspecting eyewear, preparing orders for pickup, supporting order entry and tracking, maintaining organized store areas, and upholding Eyeglass World’s service and brand standards. Duties and work practices may vary to meet state licensing or credential requirements.

Requirements

High school diploma or equivalent.
At least 1 year of experience in optical, retail, sales, or customer service.
Strong multitasking, time-management, and organizational skills.
Clear communication skills and the ability to educate customers effectively.
Ability to prioritize customer satisfaction in every interaction.
Ability to support the store team in achieving shared goals.

Nice To Haves

Bilingual abilities.

Responsibilities

Deliver warm, confident, and personalized service throughout each customer visit.
Guide customers through eyewear selection, final fitting, and product education.
Help customers feel confident in their eyewear and overall experience.
Assist with patient flow and pre-exam screenings to support optometrists.
Help ensure smooth transitions between exam, finishing, and pickup.
Provide a calm, knowledgeable presence throughout the customer journey.
Perform finishing work, including final adjustments, inspections, and quality checks.
Ensure eyewear meets Eyeglass World standards for fit, function, and presentation.
Prepare orders for pickup and provide a polished, brand-aligned handoff.
Support order entry, tracking, and timely completion.
Maintain organized, clean, and efficient finishing and retail areas.
Identify and proactively resolve quality or service issues.
Model Eyeglass World service standards, tone, and behaviors.
Uphold visual, experiential, and operational brand standards in the store.
Partner with the store team to deliver a consistent, elevated experience.