Sales Associate - Optical Specialist

National Vision • Lady Lake, FL

3d • Onsite

About The Position

The Optical Specialist is a customer-facing role at the heart of the Eyeglass World in-store experience. The position brings the brand to life through confident service, attention to detail, and ownership of key customer moments, from pre-exam support through eyewear readiness, fitting, and pickup. The role combines customer connection, optical support, and finishing work to deliver consistent, high-quality experiences.

The Optical Specialist assists with patient flow and pre-exam screenings, supports optometrists, and helps ensure smooth transitions between exams, finishing, and pickup. The role also involves guiding customers through eyewear selection and product education, completing final adjustments and quality checks, preparing orders for pickup, and maintaining organized, clean, efficient work areas. Responsibilities and work practices may vary to meet state requirements concerning licenses or credentials.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience in optical, retail, sales, or customer service.
• Strong multitasking, time-management, and organizational skills.
• Clear communication skills and ability to educate customers effectively.
• Ability to prioritize customer satisfaction in every interaction.
• Ability to support the store team in shared goals.

Nice To Haves

• Bilingual abilities.

Responsibilities

• Deliver warm, confident, personalized service throughout each customer visit.
• Guide customers through eyewear selection, final fitting, and product education.
• Help customers feel confident in their eyewear and overall experience.
• Assist with patient flow and pre-exam screenings to support optometrists.
• Help coordinate transitions between exams, finishing, and pickup.
• Perform finishing work, including final adjustments, inspections, and quality checks.
• Ensure eyewear meets Eyeglass World standards for fit, function, and presentation.
• Prepare orders for pickup and provide a polished, brand-aligned handoff.
• Support order entry, tracking, and timely completion.
• Maintain organized, clean, and efficient finishing and retail areas.
• Proactively identify and resolve quality or service issues.
• Model Eyeglass World service standards and uphold its visual, experiential, and operational brand standards.
• Partner with the store team to deliver a consistent, elevated customer experience.

Benefits

• Competitive pay and bonus opportunities.
• Health and dental insurance.
• 401(k) retirement savings.
• Flexible spending account.
• Generous paid time off and company holidays.
• Parental leave.
• Employee eyewear discount.
• Training programs.
• Educational courses supporting personal and professional development.
• Opportunities for internal promotion and career advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED