Sales Associate - Optical Specialist

National Vision•Lafayette, IN

11d•Onsite

About The Position

The Optical Specialist is a customer-facing role at the heart of the Eyeglass World in-store experience. The position brings the brand to life through confident service, attention to detail, and ownership of key parts of the customer journey, from pre-exam support to eyewear readiness, fitting, and pickup. As a member of the team, the Optical Specialist helps make each interaction seamless, elevated, and consistent with the brand. The role combines customer connection, optical support, and finishing work to deliver high-quality experiences. The position supports customer service, patient flow, pre-exam screenings, eyewear fitting and pickup, order completion, and quality checks. Duties and work practices may vary by location to meet state requirements, and some responsibilities may require specific licenses or credentials.

Requirements

High school diploma or equivalent.
At least 1 year of experience in optical, retail, sales, or customer service.
Strong multitasking, time management, and organizational skills.
Clear communication skills and the ability to educate customers effectively.
Ability to prioritize customer satisfaction in every interaction.
Ability to support the store team in shared goals.

Nice To Haves

Bilingual abilities.

Responsibilities

Deliver warm, confident, personalized service throughout each customer visit.
Guide customers through eyewear selection, final fitting, and product education.
Help customers feel confident in their eyewear and overall experience.
Assist with patient flow and pre-exam screenings to support Optometrists.
Support smooth transitions between the exam, finishing, and pickup stages.
Perform finishing work, including final adjustments, inspections, and quality checks.
Ensure eyewear meets Eyeglass World standards for fit, function, and presentation.
Prepare orders for pickup and provide a polished, brand-aligned handoff.
Support order entry, tracking, and timely completion.
Maintain organized, clean, and efficient finishing and retail areas.
Proactively identify and resolve quality or service issues.
Model Eyeglass World service standards, tone, and behaviors.
Uphold store visual, experiential, and operational brand standards.
Partner with the store team to deliver a consistent, elevated customer experience.