Sales Associate - Keyholder

National Vision•Columbus, IN

About The Position

America's Best, part of National Vision, is seeking a Sales Associate to deliver an exceptional customer experience while supporting store operations and sales goals. The role involves helping customers choose eyewear suited to their lifestyle, prescription, and budget; dispensing eyeglasses and contact lenses and providing lens training as permitted by state law; and educating customers about eyewear and contact lens care. The associate also maintains customer and patient records, communicates order status, answers phone calls, supports inventory control and loss prevention, and keeps the store clean, organized, and merchandised to brand standards. Duties and work practices may vary to comply with state licensing or credential requirements. Stores are closed every Sunday.

Requirements

High school diploma or equivalent required.
Skilled at multitasking and handling a fast-paced work environment.

Nice To Haves

At least one year of retail or customer service experience is preferred.

Responsibilities

Provide excellent customer service while supporting store sales goals.
Help customers select eyewear based on lifestyle, prescription, and budget.
Dispense eyeglasses and contact lenses and provide lens training as permitted by state law.
Educate customers on eyewear and contact lens care.
Maintain accurate customer and patient records.
Communicate order status and answer incoming phone calls.
Keep the store clean, organized, and visually merchandised to brand standards.
Support inventory control and loss prevention procedures.
Perform other duties as assigned.