Sales Associate - Keyholder

National Vision•Arlington Heights, IL

About The Position

America's Best, part of National Vision, is seeking a Sales Associate to deliver an exceptional customer experience while supporting store operations and sales goals. The role includes helping customers choose eyewear based on lifestyle, prescription, and budget; dispensing eyeglasses and contact lenses and providing lens training where permitted by state law; and educating customers about eyewear and contact lens care. The associate also maintains customer and patient records, communicates order status, answers calls, maintains the store’s cleanliness and visual merchandising, and supports inventory control and loss prevention. Duties and practices may vary to comply with state licensing and credential requirements. Stores are closed on Sundays.

Requirements

At least 1 year of retail or customer service experience is preferred.
Ability to multitask and handle a fast-paced work environment.
High school diploma or equivalent required.

Nice To Haves

At least 1 year of retail or customer service experience.

Responsibilities

Provide excellent customer service while supporting store sales goals.
Help customers select eyewear based on lifestyle, prescription, and budget.
Dispense eyeglasses and contact lenses and provide lens training, as permitted by state law.
Educate customers on eyewear and contact lens care.
Maintain accurate customer and patient records.
Communicate order status and answer incoming phone calls.
Keep the store clean, organized, and visually merchandised to brand standards.
Support inventory control and loss prevention procedures.
Perform other duties as assigned.