Sales Associate

TriMark•San Diego, CA

6d•Onsite

About The Position

The Sales Associate reports to the Store Manager and works full-time in the San Diego store, in office. The role provides customer service to chefs, restaurant owners, and cooking enthusiasts, supports purchases and special orders, and helps maintain a positive shopping experience. The associate also works toward sales goals, handles quotes and bids, conducts customer outreach, and promotes additional products on the sales floor. Responsibilities include resolving customer inquiries and complaints, processing refunds and exchanges, handling payments and receipts, bagging purchases, balancing the cash register, and generating credit and debit sales reports. The associate maintains an organized workspace, works independently or with minimal supervision, and may occasionally visit customers to strengthen relationships and gather feedback.

Requirements

High school diploma or GED, or equivalent military or practical experience.
1–2 years of previous cashier and customer service experience required.
Ability to successfully pass a background check after offer acceptance.
Strong analytical skills and attention to detail.
Excellent verbal and written communication skills.
Energetic, customer-focused approach.
Ability to multitask, learn quickly, and adapt to a dynamic retail environment.
Computer literacy.
Ability to read, write, and speak English sufficiently.
Excellent interpersonal skills for effective collaboration with vendors, customers, and team members.

Nice To Haves

Foodservice industry experience.
Knowledge of languages other than English.
Strongly preferred bilingual proficiency in Spanish and English; proficiency in another language relevant to the local area is also a plus.

Responsibilities

Assist professional chefs, restaurant owners, and cooking enthusiasts with purchases at the counter.
Communicate and collaborate with vendors and customers to facilitate special orders.
Upsell on the sales floor by identifying opportunities to enhance customer orders and increase revenue.
Achieve weekly and monthly sales goals.
Participate in the quote and bid process and follow up with customers.
Conduct outreach to lapsed and current customers to foster relationships and repeat business.
Resolve customer complaints promptly and effectively.
Process refunds and exchanges with a customer-focused approach.
Work independently or with minimal supervision, demonstrating initiative and responsibility.
Accept payments, verify prices and quantities, and provide receipts to every customer.
Bag purchases for safe transport.
Balance the cash register and generate reports for credit and debit sales.
Maintain a clean and organized workspace.
Occasionally visit customers to strengthen relationships and gather feedback.