Part-Time Sales Associate - Palo Alto

Rails•Palo Alto, CA

About The Position

Rails is seeking a fashion-focused, client- and brand-centric Sales Associate to support store operations and promote engagement with clients, partners, and the local community. The role supports store initiatives established by management, including client service, store upkeep, operational functions, visual standards, sales results, and key performance indicator goals. The Sales Associate reports to the Store Manager. The position involves supporting sales and business plans, serving as a Rails brand ambassador, building client relationships, and delivering a strong customer experience through styling advice and follow-through. The associate also supports store events, team culture, visual presentation, inventory and asset protection, consignment processes, and omnichannel services. Additional projects and responsibilities may arise according to business needs.

Requirements

At least 1 year of experience in a retail apparel environment is preferred.
Fashion enthusiasm and retail experience in women's and men's apparel are preferred.
Ability to create, manage, and meet deadlines.
Familiarity with key retail performance indicators.
Adaptability, openness, active listening, and compassion.
Strong organizational, writing, and communication skills.
Comfort and proficiency with computer technology and software on PC and iOS platforms.
Ability to climb ladders.
Ability to lift more than 25 pounds.

Nice To Haves

At least 1 year of experience in a retail apparel environment.
Fashion enthusiasm and retail experience in women's and men's apparel.

Responsibilities

Support floor coverage, financial targets, visual merchandising standards, client service, and front-of-house and back-of-house operational functions.
Support execution of business plans to accelerate business growth.
Represent the Rails brand and promote its culture internally and externally.
Help acquire and retain clients by creating and cultivating client relationships for the store and brand.
Deliver a strong client experience across in-store, virtual, and other forms of engagement; follow through on the customer journey as needed.
Support clients with styling advice and suggestions, and help resolve customer service issues.
Partner with the Store Management Team to deliver store activations and events focused on client acquisition, retention, and development.
Support a positive work environment, performance initiatives set by Store Management, and cross-functional collaboration across the store network.
Attend and participate in store meetings as required by the business.
Support the store's image and uphold corporate visual standards.
Support inventory functions and protect company assets, including cash and inventory.
Support client consignment processes, including timely merchandise returns and efficient turnaround.
Support omnichannel services, including Order-in-Store, Ship-from-Store, Pickup-in-Store, and Reserve-in-Store, and work toward management-set omnichannel KPIs.
Follow legal, safety, and internal procedures when completing processes.
Partner as needed with stores in the network and cross-functional teams, including Operations, Visual, CRM, Retail Training, HR, Merchandise, and Regional Management.
Take on additional projects and responsibilities as business needs arise.