Sales Associate

Hand & Stone•Reston, VA

3d•$13 - $16

About The Position

Hand & Stone Massage and Facial Spa is seeking a Sales Associate to help create memorable experiences for guests and members. The role focuses on building genuine connections with clients, coworkers, and the community while delivering excellent customer service. Sales Associates support spa operations by assisting clients, promoting memberships and other offerings, and maintaining spa cleanliness. Compensation includes an hourly base rate tailored to experience and skill, plus uncapped commission on membership sales. Top performers typically earn an additional $2–$4 per hour in commission on top of their base rate. The role offers sales coaching and training, along with opportunities to develop into spa leadership. The schedule varies and may include daytime, evening, weekend, and holiday hours; flexible availability is preferred.

Requirements

Demonstrated history of providing exceptional customer service in prior roles.
Excellent communication skills.
Responsible, driven approach and a positive attitude.
Winning personality.

Nice To Haves

Flexible availability for varied daytime, evening, weekend, and holiday schedules.

Responsibilities

Meet membership sales goals.
Consistently achieve performance-based goals set by spa leadership and the company, including membership conversion, booking efficiency, call conversion, and gift card sales.
Maintain detailed knowledge of the service menu and educate clients about the benefits of services and enhancements.
Provide an excellent customer experience by answering phone calls, setting appointments, greeting clients, and handling membership sales and management.
Promote sales, promotions, and events.
Uphold spa cleanliness standards.
Perform other duties as assigned.