Full Time - Sales Associate - Tools - Opening

Lowe's Home Centers • Milford, CT

6d

About The Position

As a Customer Service Associate in the Tools department, you welcome customers to Lowe’s and help them find products and services for their home improvement needs. You listen to customers, answer questions, assist with locating and selecting merchandise, and help ensure their needs are met. The role also involves organizing and replenishing merchandise, processing orders and deliveries, and occasionally loading merchandise. Responsibilities may vary by department and store needs. Associates may cross-train in other areas and may travel occasionally to meetings, training, or neighboring stores. Work may take place indoors and outdoors in changing weather conditions, with possible exposure to noise and moving or shaking objects and equipment.

Requirements

• At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
• At least 6 months of experience using common retail technology, such as smartphones and tablets.
• Ability to read, write, and perform basic arithmetic, including addition and subtraction.
• Ability to perform duties that may require prolonged standing, sitting, and other activities necessary for the job.
• Ability to lift at least 25 pounds unassisted, or over 25 pounds with or without an accommodation.
• Follow lifting guidelines that limit single lifts to 75 pounds; team lifts are used minimally starting at 75 pounds or when needed.
• Use powered equipment as required, with proper training or assistance from a trained coworker.

Nice To Haves

• At least 6 months of retail and/or customer service experience.
• Bilingual skills.
• Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.

Responsibilities

• Welcome customers, answer questions, and provide friendly, professional customer service.
• Help customers locate, select, and handle merchandise.
• Down-stock merchandise by identifying empty shelf areas and replenishing supplies.
• Accurately process orders and deliveries so customers receive merchandise as expected and on time.
• Cross-functionally train in other store areas to support customer service.
• Prepare department merchandise based on customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
• Guide customers through shopping or checkout.
• Occasionally load merchandise.
• Perform other duties as assigned.

Benefits

• Health insurance options
• Dental insurance
• Vision insurance
• Life and disability insurance
• Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality
• Flexible spending and health savings accounts
• 401(k) retirement account with company match
• Employee Assistance Program, including work/life services and no-cost counseling
• Tuition assistance and trade skills scholarships
• Business Travel Accident insurance
• Maternity and parental leave
• Adoption assistance
• Associate discount and discount platform
• Potential annual bonuses, based on eligibility
• Optional Employee Stock Purchase Plan, based on eligibility
• Potential deferred compensation plan and grant awards, based on eligibility
• Learning and development opportunities
• Flexible schedules

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed