Full Time - Sales Associate - Tools - Opening
About The Position
As a Customer Service Associate at Lowe’s, you help customers feel comfortable while shopping by offering friendly service and assisting with home improvement needs. You welcome customers, help them locate and select products and services, answer questions, and may occasionally load merchandise. Associates work in a department assigned according to hiring needs and skillsets. Possible departments include Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, and Pro Services. Daily responsibilities vary by department. The role may involve working indoors and outdoors in changing weather and climate conditions, exposure to noise and moving or shaking objects and equipment, and occasional travel to meetings, training, or neighboring stores. Lifting requirements vary by role and load; associates must follow lifting guidelines, use team lifts when needed, and use powered equipment when required and properly trained.
Requirements
- At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
- At least 6 months of experience using common retail technology, such as smartphones and tablets.
- Ability to read, write, and perform basic arithmetic, including addition and subtraction.
- Ability to perform duties that may require prolonged standing, sitting, and other activities necessary for the job.
- Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
Nice To Haves
- At least 6 months of retail and/or customer service experience.
- Bilingual skills.
- Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.
- Military or veteran background.
Responsibilities
- Welcome customers, answer questions, and provide friendly, professional customer service.
- Assist customers with locating and handling merchandise.
- Down stock merchandise by identifying empty shelf areas and replenishing supplies.
- Process orders and deliveries accurately so customers receive merchandise as expected and on time.
- Cross-functionally train in other store areas to help deliver customer service.
- Prepare merchandise based on customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
- Guide customers through shopping or checkout.
- Complete other duties as assigned.
- Occasionally load merchandise.
Benefits
- Health insurance options
- Dental insurance
- Vision insurance
- Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality
- Tuition assistance and trade-skills scholarships
- 401(k) retirement account with company match
- Employee Stock Purchase Plan
- 10% Associate Discount and broad discount platform
- Life insurance
- Disability insurance
- Flexible spending and health savings accounts
- Employee Assistance Program with work/life services and no-cost counseling
- Maternity and parental leave
- Adoption assistance
- Business Travel Accident insurance
- Annual bonuses, deferred compensation plans, and grant awards may be available based on eligibility
- Learning and development opportunities
- Flexible schedules
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
