Sales Associate - CDJR

Bob Moore Auto Group•Oklahoma City, OK

About The Position

The Sales Associate follows the dealership’s sales process and engages with customers in person and through regular phone, direct mail, email, and virtual outreach. The role includes learning about each vehicle model, meeting factory qualification requirements, conducting customer test drives, presenting purchase offers to management, preparing sale paperwork, delivering vehicles, and processing trade-ins as directed. The associate also follows up with previous customers, develops an outside prospecting plan, generates new clients, and works to improve selling skills. A personal device is used for multi-factor authentication to help secure company network and site access. The employee must follow work-area safety precautions and perform other duties assigned by the manager. The position requires a valid, unrestricted driver’s license and a clean driving record, as well as previous automotive sales or customer service experience. A high school diploma or GED is preferred, or equivalent work experience. The associate should have strong interpersonal, communication, time-management, organizational, prioritization, and customer-service skills; be able to work independently or with a team; and use a third-party video platform to demonstrate vehicle features. The role involves regular standing and walking, customer interaction, driving, and lifting, with frequent exposure to outdoor weather conditions. Travel may be required but is infrequent.

Requirements

Valid driver’s license without restrictions affecting the ability to operate company-owned vehicles, and ability to maintain a clean driving record.
Previous automotive sales or customer service experience.
Excellent interpersonal, time-management, and organizational skills.
Ability to identify and achieve targeted goals.
Excellent written and verbal communication skills and ability to understand verbal and written instructions.
Ability to work well with a range of individuals and prioritize various tasks.
Ability to communicate clearly with customers and coworkers to support an excellent customer experience.
Ability to use a third-party video recording platform to create on-the-spot video demonstrations and explain product features clearly and engagingly.
Ability to work independently and/or as part of a team.
Ability to effectively handle inbound and outbound phone calls.
Excellent attention to detail, professional demeanor, and positive attitude.
Ability to set a positive example through servant-leadership behaviors.
Must pass a drug/alcohol urinalysis and be able to drive a vehicle.
Regularly stand, walk, and talk or hear; use hands and fingers; reach, bend, sit, lift, climb, stoop, kneel, crouch, and drive.
Regularly lift and/or move up to 25 lbs.; frequently lift up to 50 lbs.; occasionally lift more than 100 lbs. with proper assistance.
Required close and distance vision.

Nice To Haves

High school diploma or GED, or equivalent work experience.

Responsibilities

Follow the dealership management’s sales process and customer-interaction guidelines.
Engage proactively with customers and maintain contact through floor time, phone calls, direct mail, email, and virtual visits using company-designated software and platforms.
Complete training for factory qualifications and develop product knowledge for each model sold.
Contact previous customers on a regular, scheduled basis and report performance to the sales manager.
Conduct customer test drives according to management’s personal-safety guidelines.
Present all customer vehicle purchase offers to management.
Prepare and process paperwork required to finalize vehicle sales.
Deliver vehicles to customers and process trade-ins as directed by management.
Develop a long-term outside prospecting plan and spend time daily generating new clients.
Use a personal device for multi-factor authentication to access company networks and sites.
Work to improve personal selling skills.
Enforce safety precautions specific to the work area.
Perform other duties as assigned by the manager.