About The Position

Mizzen+Main is seeking a motivated, energetic, and customer-focused Retail Sales Associate to serve as a brand ambassador and deliver an exceptional shopping experience. The associate represents the brand professionally, helps customers select products, provides product information, processes transactions, and contributes to store sales goals and a positive team environment. The role also supports store operations, visual presentation, inventory replenishment, and in-store events, while building customer relationships through networking and follow-up.

Requirements

  • Strong communication, interpersonal, and problem-solving skills.
  • Positive, team-oriented attitude and a passion for helping others.
  • Flexibility to work varied hours, including evenings, weekends, and holidays as needed.
  • Dependability and punctuality, with the ability to follow direction and take initiative.
  • Ability to bend, reach, stretch, lift, carry, and move at least 40 pounds.
  • Comfort with climbing ladders, moving around regularly, and standing for extended periods.

Nice To Haves

  • Prior retail or customer service experience is preferred, but not required.

Responsibilities

  • Demonstrate knowledge of Mizzen+Main products, values, and brand story, and represent the brand professionally and enthusiastically.
  • Engage customers through personalized, consultative sales; assist with product selection, provide product information, and support checkout.
  • Accurately process sales, returns, and exchanges while maintaining customer satisfaction.
  • Maintain a clean, organized, and visually appealing sales floor through merchandising, folding, hanging, and inventory replenishment.
  • Perform store operations, including opening and closing procedures, stockroom organization, replenishment, and daily upkeep, while prioritizing customer service.
  • Stay informed about in-store and online promotions, events, and product launches to share relevant information with customers.
  • Support and help execute in-store events in line with brand and presentation standards.
  • Participate in achieving store sales goals and contribute to a positive, team-oriented environment.
  • Follow company policies and procedures, including operational and safety guidelines.
  • Build and expand the customer base through networking, community outreach, and consistent client follow-up.
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