Sales Associate

Orange Theory Fitness•Brea, CA

About The Position

The Sales Associate assists with front-of-house fitness studio operations, focusing on premium customer service and meeting sales expectations. The role is responsible for meeting and exceeding sales performance indicators, including membership sales and renewals, retail and concession sales, and maximizing workout traffic while maintaining premium customer service. The position involves prospect outreach and follow-up, studio previews, client onboarding, transaction processing, and maintaining an organized and clean studio lobby and front desk. The Sales Associate also works with the Fitness Team, participates in training, follows studio cleaning procedures, and must be able to participate in one to two scheduled workouts per week. This is a part-time position. Pay is $17.00 per hour, with additional opportunities to earn bonuses and other incentives. Sunday availability is required from 6:15 a.m. to 1:15 p.m. Work may also include day, evening, and/or weekend hours as needed.

Requirements

Excellent customer service skills.
Previous sales experience and strong sales skills.
Strongly preferred: experience working in a sales quota-bearing structure.
Solid verbal and written communication skills.
Ability to multitask and excel in a busy environment.
Functional computer skills, including basic Microsoft Word and Excel, internet, and basic computer software use.
High school diploma.
Ability to work and function in an ORANGE TEAM environment.
Flexibility to work day, evening, and/or weekend hours as needed.
Availability on Sundays from 6:15 a.m. to 1:15 p.m.

Nice To Haves

Health- and fitness-minded.
Experience working in a sales quota-bearing structure.

Responsibilities

Establish and maintain an effective referral program.
Maintain accurate records using established OTF sales systems.
Conduct telephone inquiries, follow-up calls, and customer care calls.
Lead OTF studio previews with prospects and/or fitness program holders.
Greet members and guests promptly and enthusiastically to create a friendly, positive entrance into the studio.
Follow the daily studio cleaning checklist before, during, and after shifts.
Participate in one to two scheduled OTF workouts per week.
Maintain an organized and clean lobby and front desk area.
Process cash and credit card transactions accurately.
Follow up and follow through with prospective clients.
Respond promptly to member requests, inquiries, and concerns.
Onboard OTF clients using Client Intake Forms and FP Agreements.
Work closely with the Fitness Team to ensure processes are fulfilled.
Attend and participate in relevant OTF training programs.
Generate new leads through current members, influencers, community outreach, and social media.
Convert leads into members and contact new leads in a timely manner.
Contact potential clients through cold calls and emails.
Meet and exceed sales indicators, including membership sales and renewals, retail and concession sales, and workout traffic.