Sales Associate

EquipmentShare•Boerne, TX

6d•$17 - $20•Onsite

About The Position

Forge & Build, a partner of EquipmentShare, is hiring a Sales Associate at its Boerne, Texas facility. This front-line, customer-facing role delivers in-store customer service by assisting walk-in customers, answering incoming calls, processing orders, and supporting outside sales representatives. The position helps resolve customer issues and provides an opportunity to learn and grow within the Forge & Build business. The schedule is Monday through Friday, 7:00 AM to 5:00 PM, and includes working weekends. Overtime pay is offered after 40 hours. The stated pay range is $17–$20 per hour; past experience and location may affect the final compensation rate. Forge & Build provides contractors and customers with building materials, hardware, and technology-enabled equipment rentals. Its parent partner, EquipmentShare, supports the business with a nationwide team and its T3 technology platform.

Requirements

Strong customer service skills and the ability to provide excellent experiences to current and potential customers.
Clear, accurate, and timely communication with internal and external customers, along with problem-solving ability.
Ability to collaborate and build partnerships with internal team members.
Ability to provide general product knowledge and understand upselling to customers.
Professional appearance and positive attitude.
Ability to work effectively in both collaborative and autonomous environments.
Self-driven, entrepreneurial, adaptable, and able to learn changing technologies and processes quickly.
Adherence to company policies, mission, and culture, with regular and reliable attendance.
Excellent written and oral communication skills.
Basic math skills for calculating quantities and processing sales.
Organizational, time-management, detail-orientation, and problem-solving abilities.
Ability to adapt and succeed in a fast-paced environment.
Ability to drive and maintain a valid driver's license.
Interest in learning, individual development, and continuous improvement.
Ability to stand and walk for prolonged periods.
Ability to lift up to 50 pounds and move products or assist with layout changes.
Ability to bend, stoop, and work in different positions, including in tight or confined spaces.
Ability to work in extreme outdoor temperatures when assisting customers.

Nice To Haves

Experience providing a great customer experience.
General knowledge of the construction industry.

Responsibilities

Serve as the first point of contact for walk-in customers and incoming calls, providing outstanding service and maintaining a friendly, professional attitude.
Process sales orders, quotes, pricing requests, and payments on customer accounts.
Stock, clean, and merchandise the store, maintaining cleanliness and a safe shopping environment.
Assist with unloading merchandise received at the store.
Maintain knowledge of available product lines and provide product information.
Refer potential business leads, including contractors, builders, developers, and homeowners, to outside sales representatives.
Learn and use the BisTrack system, including identifying inventory discrepancies and performing receiving and point-of-sale tasks.
Communicate effectively and promptly with the store and internal clients, and provide action items to address issues with urgency.
Perform other duties as assigned by management.

Benefits

Monthly family dinner night.
Competitive compensation.
Full medical, dental, and vision coverage for full-time employees.
Generous paid time off and paid holidays.
401(k) with company match.
Tool and boot reimbursements, depending on role.
Gym membership stipend and wellness programs, with opportunities to earn PTO and prizes.
Company events, food truck nights, and monthly team dinners.
16 hours of paid volunteer time per year.
Career advancement, leadership training, and professional development opportunities.