Sales Associate

Express • Norfolk, NY

13d • Onsite

About The Position

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands. Express is a multichannel apparel brand focused on modern, confident and effortless style, with retail and outlet stores in the United States and Puerto Rico, an online store and a mobile app.

The Sales Associate is responsible for providing retail customers with a great in-store shopping experience and helping with tasks such as stocking, cleaning and folding merchandise. The role supports a safe, organized and inviting store environment, delivers customer service, processes transactions, resolves customer issues and promotes credit and loyalty programs. Other essential functions may be assigned by the supervisor.

The position is at the Norfolk Premium store. PHOENIX offers benefits to eligible associates, with different offerings for full-time and part-time associates. Compensation depends on factors including work location, education, relevant skills and experience.

Requirements

• High school education or equivalent.
• 0–2 years of relevant job experience, with a minimum of 6 months.
• Proficiency using technology, including iPads and registers.
• Availability that meets defined criteria, including nights, weekends and non-business hours.
• Ability to meet the physical requirements of the role.
• Ability to interact with customers and provide customer service.
• Strong verbal and written communication skills, including communication with customers, sales leadership and associates.
• Collaborative skills and ability to work well within a team.

Nice To Haves

• Previous retail experience.

Responsibilities

• Maintain a clean and organized sales floor, checkout, fitting room and stock room so the store is safe and inviting to customers.
• Follow company policies and procedures to ensure the safety of associates and customers.
• Assist with product launch changes according to company standard operating procedures.
• Deliver all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customer wait times.
• Resolve customer service issues positively, determine an appropriate resolution or escalate them, and communicate issues and resolutions to Store Management.
• Explain the benefits of credit and loyalty member programs and encourage customer participation.
• Assist with stocking, cleaning and folding merchandise.
• Perform other essential functions as directed by the supervisor.

Benefits

• Medical, pharmacy, dental and vision coverage for eligible full-time associates.
• 401(k) and Roth 401(k) with company match.
• Merchandise discount.
• Paid time off.
• Parental leave for new mothers and fathers.
• Part-time associates may access individual insurance coverage options through LIG Solutions, including major medical, dental, vision, supplemental insurance and life insurance.
• Part-time associates may be eligible for paid sick leave and public health emergency leave.
• Part-time associates may be eligible to participate in the 401(k) and Roth 401(k) with company match.
• Part-time associates are eligible for an Express merchandise discount, may participate in the Learn & Earn incentive program, and may choose voluntary benefits through YouDecide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED