Sales Associate - Franklin

Hand & Stone - 4091 Mallory Ln - Franklin, TN•Columbia, TN

2d•$12 - $15•Onsite

About The Position

Hand & Stone Franklin is seeking a sales professional to provide an exceptional experience for clients and members. Sales Associates build genuine connections with clients, coworkers, and the community, helping make every visit memorable. The role includes membership sales, client education, appointment scheduling, phone support, and promotion of spa services and events, while maintaining cleanliness standards. Compensation includes an hourly base rate tailored to experience and skill, plus uncapped commission on membership sales. Top performers typically earn an additional $2–$4 per hour in commission. The role offers sales coaching, training, and opportunities to grow into spa leadership. The schedule varies and may include daytime, evening, weekend, and holiday hours; flexible availability is preferred.

Requirements

Demonstrated history of providing exceptional customer service in prior roles.
Excellent communication skills.
Responsible, driven, and positive attitude with a winning personality.

Nice To Haves

Flexible availability.

Responsibilities

Meet membership sales goals.
Consistently achieve performance-based goals set by spa leadership and the company, including membership conversion, booking efficiency, call conversion, and gift card sales.
Maintain detailed knowledge of the service menu and educate clients about the benefits of specific services and enhancements.
Provide an excellent customer experience by answering phone calls, setting appointments, greeting clients, and handling membership sales and management.
Promote sales, promotions, and events.
Uphold spa cleanliness standards.
Perform other duties as assigned.