Sales Associate - Franklin

FGG Spas•Columbia, TN

1d•Onsite

About The Position

Hand & Stone Franklin is seeking a Sales Associate to provide an exceptional experience for spa clients and members. The role involves building genuine connections with clients, coworkers, and the community; supporting membership and service sales; and helping ensure every visit is memorable. The ideal candidate is responsible, driven, positive, personable, and has a history of providing excellent customer service. This position offers a base hourly rate based on experience and skill, plus uncapped commission on membership sales. Top performers typically earn an additional $2–$4 per hour in commission. The employer describes a supportive work environment, regular sales coaching and training, and opportunities to grow into spa leadership. The schedule varies and may include daytime, evening, weekend, and holiday hours; flexible availability is preferred.

Requirements

Demonstrated history of providing exceptional customer service in prior roles.
Excellent communication skills.
Responsible, driven, and positive attitude with a winning personality.
Flexible availability is preferred, as the schedule may include daytime, evening, weekend, and holiday hours.

Nice To Haves

Flexible availability.

Responsibilities

Meet membership sales goals.
Consistently achieve performance-based goals, including membership conversion, booking efficiency, call conversion, and gift card sales.
Maintain detailed knowledge of the service menu and educate clients about the benefits of services and enhancements.
Provide an excellent customer experience by answering phone calls, setting appointments, greeting clients, and handling membership sales and management.
Promote sales, promotions, and events.
Uphold spa cleanliness standards.
Perform other duties as assigned.