PT Sales Associate

Lovesac Company•New York, NY

1d•Onsite

About The Position

Lovesac is a fast-growing, design-driven furniture brand that creates adaptable furniture, including Sacs and customizable Sactionals. The Sales Associate connects with customers, helps them select products that fit their lifestyles and spaces, and represents the Lovesac brand with integrity in a fast-paced, customer-first retail environment. The role combines sales and customer service with store operations. Associates use product knowledge and the Lovesac selling process to build customer relationships, maintain and follow up on a personal quote pipeline, close sales, and meet performance goals. They also help with daily store operations, including opening and closing, inventory, visual standards, promotions, safety, and store policies. The position requires regular work during busy selling periods, including weekends, holidays, and nights. It also involves standing and walking for up to eight hours per shift, moving furniture weighing up to 75 pounds, assembling furniture on the sales floor, and performing actions such as bending, twisting, kneeling, reaching, stooping, crawling, and climbing. Local travel to stores, vendors, or occasional meetings may be required at the Company’s discretion. Lovesac describes its culture through values including Top Ambition, We All Win Together, Conscious Operations, Do Less and Do Best, and Love Matters. The company is an equal opportunity employer and provides reasonable accommodations to candidates and employees with disabilities, protected medical conditions, and religious beliefs.

Requirements

Must be at least 18 years old.
At least 1 year of experience in a retail or customer service role.
Must regularly work during high-traffic and peak selling periods, including weekends, holidays, and nights.
Ability to use technology for sales and customer support, demonstrate products, assist customers, and use internal CRM systems.
Ability to travel as required to local stores, third-party vendors, and occasional meetings using various forms of transportation.
Excellent judgment, integrity, and trustworthiness in handling financial transactions, sensitive business and customer data, customer privacy, and the comfort and safety of people and property.
Effective communication skills and the ability to manage conflict in a reasonable, nonconfrontational manner.
Ability to stand and walk for extended periods, up to 8 hours per shift.
Ability to move objects, including medium-to-large furniture items weighing up to 75 pounds, between positions or levels and assemble furniture on the selling floor.
Ability to bend, twist, kneel, reach, stoop, crawl, and climb.

Responsibilities

Greet customers and actively sell using the Lovesac selling process.
Maintain a personal quote pipeline and follow up with customers to drive conversion.
Build customer loyalty, repeat business, and brand advocacy through genuine connections.
Manage the customer journey by identifying needs, providing service, and building lasting relationships.
Demonstrate product knowledge, provide brand tours and product education, and close sales.
Meet and exceed sales goals and key performance indicators through sound decisions and disciplined execution.
Contribute to an inclusive and respectful environment for customers and teammates.
Demonstrate accountability, flexibility, a willingness to learn, and openness to feedback.
Support daily store operations, including opening and closing, inventory, visual standards, and promotions.
Use store systems and data to prioritize work and support efficient, customer-focused execution.
Follow brand standards, safety practices, and company policies while helping maintain a positive team environment and protect the business.
Take on additional priorities and special projects as needed.
Use technology, including internal CRM systems, to support sales, customers, and future outreach.
Travel to local stores, third-party vendors, and occasional meetings when required by the Company.

Benefits

Performance-based quarterly bonus.
Competitive hourly wage.
401(k) with company match.
Legal and identity-theft plans.
Paid time off and holiday pay; associates may receive up to 26 hours of paid time off within the fiscal calendar year.
Associate Resource Groups.
Lovesac Gives Back.
Verizon employee discounts.
Employee Assistance Program (EAP).
Access to discounted health benefits.
Wellness and gym discounts.
Overtime pay at 1.5 times the regular rate for hours worked over 40 in a work week.
Holiday pay at 1.5 times the regular rate for hours worked on specified holidays.
In certain jurisdictions, part-time sales associates may be eligible for paid sick and safe leave.