PT Sales Associate

Lovesac Company•Reno, NV

11d•Onsite

About The Position

Lovesac is a design-driven furniture brand that creates adaptable furniture, including Sacs and customizable Sactionals. Sales Associates connect with customers, help them choose products that suit their lifestyles and spaces, and deliver a customer-first shopping experience. The role involves actively selling, developing customer relationships, and representing the Lovesac brand with integrity in a fast-paced retail environment. Associates guide customers through the sales journey, explain products, conduct brand tours, follow up on quotes, and work toward sales goals and key performance indicators. They also support store operations, including opening and closing, inventory, visual standards, promotions, safety, and the use of store systems and data. The role requires flexibility to work during busy periods, including nights, weekends, and holidays, and may include travel to local stores, vendors, or occasional meetings. The position requires standing and walking for up to eight hours per shift, moving and assembling furniture weighing up to 75 pounds, and regularly bending, twisting, kneeling, reaching, stooping, crawling, and climbing. The posting states that associates are eligible for up to 26 hours of paid time off within the fiscal calendar year. Hours worked over 40 in a workweek, and hours worked on specified holidays, are paid at one and one-half times the regular rate. Benefits and eligibility are subject to Lovesac policies and plan documents.

Requirements

Be at least 18 years of age.
Have at least 1 year of experience in retail or customer service.
Regularly work during high-traffic and peak selling periods, including weekends, holidays, and nights.
Effectively use technology for sales and customer support, including product demonstrations and internal CRM systems.
Demonstrate judgment, integrity, and trustworthiness when handling financial transactions, sensitive business and customer data, customer privacy, and the safety of people and property.
Have effective communication skills and the ability to manage conflict in a reasonable, nonconfrontational manner.
Be able to stand and walk for up to 8 hours per shift.
Be able to move objects, including medium to large furniture items weighing up to 75 pounds, between positions and assemble furniture on the selling floor.
Be able to regularly bend, twist, kneel, reach, stoop, crawl, and climb.
Be able to travel as required by the company using various forms of transportation.

Responsibilities

Greet customers and actively sell while following the Lovesac selling process.
Maintain a personal quote pipeline and follow up with customers to drive conversion.
Build customer relationships that encourage loyalty, repeat business, and brand advocacy.
Identify customer needs and manage the customer journey from initial interaction through sale.
Demonstrate product knowledge, conduct brand tours, educate customers, and close sales.
Work toward and exceed sales goals and key performance indicators.
Contribute to an inclusive and respectful environment for customers and teammates.
Remain accountable, flexible, open to feedback, and willing to learn and grow.
Support daily store operations, including opening and closing, inventory, visual standards, and promotions.
Use store systems and data to prioritize work and support efficient, customer-focused execution.
Follow brand standards, safety requirements, and company policies, and help protect the business.
Take on additional priorities and special projects as needed.
Travel, as required, to local stores, third-party vendors, and occasional meetings.

Benefits

Performance-based quarterly bonus.
Competitive hourly wage.
401(k) with company match.
Legal and identity theft plans.
Paid time off and holiday pay.
Associate Resource Groups.
Lovesac Gives Back.
Verizon employee discounts.
Employee Assistance Program (EAP).
Access to discounted health benefits.
Wellness and gym discount.
Up to 26 hours of paid time off within the fiscal calendar year.
Pay at one and one-half times the regular rate for hours worked over 40 in a workweek.
In certain jurisdictions, part-time sales associates may be eligible for paid sick and safe leave.
Pay at one and one-half times the regular rate for hours worked on specified holidays.