PT Sales Associate

Lovesac Company•Mashpee, MA

2d•Onsite

About The Position

Lovesac is a fast-growing, design-driven furniture brand that creates adaptable furniture, including Sacs and customizable Sactionals. Sales Associates connect with customers, help them select products suited to their lifestyles and spaces, and deliver a customer-first experience that supports sales, loyalty, and brand advocacy. The role involves actively selling, maintaining a personal quote pipeline, following up with customers, educating them about products, and managing the customer journey from initial contact through closing sales. Sales Associates contribute to an inclusive, respectful store culture and support daily operations, including opening and closing, inventory, visual standards, and promotions. They use store systems and data to prioritize work and carry out efficient, customer-focused operations while upholding brand, safety, and company standards. The position calls for flexibility, accountability, sound judgment, and willingness to take on additional priorities and special projects. The role requires working during high-traffic and peak selling periods, including weekends, holidays, and nights. Associates may need to travel to local stores, third-party vendors, and occasional meetings. Physical duties include standing and walking for up to eight hours per shift, moving furniture weighing up to 75 pounds, assembling furniture on the selling floor, and regularly bending, twisting, kneeling, reaching, stooping, crawling, and climbing.

Requirements

Must be at least 18 years old.
At least 1 year of experience in a retail or customer service role.
Must regularly work during high-traffic and peak selling periods, including weekends, holidays, and nights.
Ability to use technology for sales and customer support, including product demonstrations and internal CRM systems.
Ability to travel as required to local stores, third-party vendors, and occasional meetings using various forms of transportation.
Excellent judgment, integrity, and trustworthiness when handling financial transactions, sensitive business and customer data, customer privacy, and the safety of people and property.
Effective communication skills and ability to manage conflict reasonably and nonconfrontationally.
Ability to stand and walk for extended periods, up to 8 hours per shift.
Ability to move objects, including medium to large furniture items weighing up to 75 pounds, between positions and assemble furniture on the selling floor.
Ability to regularly bend, twist, kneel, reach, stoop, crawl, and climb.

Responsibilities

Greet customers, actively sell using the Lovesac selling process, maintain a personal quote pipeline, and follow up to drive conversion.
Build customer connections that encourage loyalty, repeat business, and brand advocacy.
Guide customers through the sales journey, identify their needs, provide service, and develop lasting relationships.
Demonstrate product knowledge, deliver brand tours and product education, and close sales.
Take ownership of performance and work to meet and exceed sales goals and KPIs.
Contribute to an inclusive and respectful environment for customers and teammates.
Build relationships and strengthen brand awareness through everyday interactions.
Support daily store operations, including opening and closing, inventory, visual standards, and promotions.
Use store systems and data to prioritize work and support efficient, customer-focused execution.
Follow brand standards, safety practices, and company policies while contributing to a positive team environment and protecting the business.
Take on additional priorities and special projects as needed.
Use technology, product demonstrations, and internal CRM systems to support sales, customers, and future outreach.
Travel as required to local stores, third-party vendors, and occasional meetings.

Benefits

Performance-based quarterly bonus
Competitive hourly wage
401(k) with company match
Legal and ID theft plans
Paid time off and holiday pay
Associate Resource Groups
Lovesac Gives Back
Verizon employee discounts
Employee Assistance Program (EAP)
Access to discounted health benefits
Wellness and gym discounts
Up to 26 hours of paid time off within the fiscal calendar year
Overtime pay at 1.5 times the regular rate for hours worked over 40 in a work week
Paid sick and safe leave may be available to part-time Sales Associates in certain jurisdictions
Holiday work pay at 1.5 times the regular rate for hours worked on specified holidays