Sales Associate - Mansion
About The Position
Richemont, a global leader in the luxury sector, owns various prestigious Houses specializing in jewelry, watches, and high-end accessories. Each Maison upholds a unique tradition of style, quality, and craftsmanship. Richemont is dedicated to preserving the heritage and identity of each brand while fostering innovation and creativity. As an Ambassador of the Maison, the Sales Associate is responsible for achieving and exceeding sales targets, proactively developing their client portfolio, and ensuring a unique client experience across all touchpoints. They also play an active role in the daily operations of the boutique.
Requirements
- 2 to 5 years of previous experience in luxury retail.
- Ability to work in a fast-paced retail store environment.
- Computer and internet savvy.
- MS Office experience required.
- Excellent interpersonal and communication skills.
- Strong understanding of Customer Service needs and Customer priorities.
- Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
- Must be available to work retail hours including weekends.
- Must be available to travel for trainings, client events, conferences.
Nice To Haves
- College degree preferred.
- SAP knowledge preferred.
- Additional language skills are a plus.
- General knowledge of timepiece movements is preferred.
- Being a genuine Maison Ambassador.
- Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand.
- Self-starter with a team-player approach.
Responsibilities
- Achieve and exceed monthly sales targets.
- Provide outstanding and exceptional customer service, including greeting, acknowledging, and assisting every client.
- Maintain high standards of product knowledge and customer service.
- Assist after-sales clients in accordance with Maison values, acting as a referent and providing recommendations.
- Stay current on industry news and competitor activities.
- Cultivate new and existing client relationships through exceptional service and CRM initiatives.
- Accurately capture client data for follow-up and relationship building.
- Resolve client issues/concerns and escalate to management as needed.
- Support and participate in in-store and offsite events and networking.
- Understand and comply with all security and operational policies and procedures.
- Assist with daily boutique set-up and breakdown, and report maintenance issues.
- Assist in merchandising and daily maintenance of displays and back-stock.
- Participate in daily and annual inventories and cycle counts.
- Assist with special projects as needed.
Benefits
- Medical, dental, and vision programs.
- Health savings and flexible spending accounts.
- Life insurance.
- Disability benefits.
- 401(k) with employer match.
- Paid time off.
- Employee assistance program.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
