Sales Associate

ACE Cash Express • Philadelphia, PA

6d

About The Position

ACE Cash Express is seeking energetic, personable, sales-oriented Sales Associates. The role combines hourly pay with bonus incentives and focuses on customer service, sales, and supporting successful store operations. Associates are encouraged to collaborate, develop through on-the-job learning, assist teammates, build relationships, and contribute to a people- and service-centered workplace with opportunities for career advancement.

Sales Associates identify customers’ needs and recommend appropriate ACE products and services, communicate empathetically, build trust, and provide exceptional service. Depending on the store, services may include cash handling, check cashing, lending, bill pay, and card services. The role requires accuracy, confidentiality, and compliance with industry regulations and safety guidelines. Associates work independently and take accountability for overall store performance. Travel is primarily local and may involve visiting more than one store in a day when necessary.

Requirements

• High school diploma or equivalent.
• Entrepreneurial spirit and ability to work independently while embracing accountability for overall store performance.
• Ability to listen actively, communicate effectively, and empathize with customers.
• Ability to understand ACE’s range of financial products and services.
• Ability to stand for extended periods; sit, walk, reach, stoop, and bend; and engage in verbal communication and active listening.
• Ability to see clearly at close and distant ranges and adjust focus.
• Ability to occasionally lift and/or move up to 25 pounds.
• Ability to work 10–12 hours in a confined work area, subject to state-specific labor laws.

Nice To Haves

• Two or more years of retail experience.
• Spanish proficiency, welcomed in most markets.

Responsibilities

• Understand customers’ unique needs and recommend appropriate ACE products and services.
• Communicate effectively with customers, empathize with their challenges, and build trust.
• Provide exceptional customer service to foster lasting relationships.
• Handle services that may vary by store, including cash handling, check cashing, lending, bill pay, and card services.
• Prioritize accuracy and confidentiality and comply with industry regulations and safety guidelines.
• Work independently and take accountability for overall store performance.
• Travel locally, including to more than one store in a day when necessary.

Benefits

• Medical coverage for eligible full-time associates.
• Dental coverage for eligible full-time associates.
• Vision coverage for eligible full-time associates.
• Paid time off for eligible full-time associates.
• Paid holidays for eligible full-time associates.
• Sundays off.
• Flexible schedules.
• Tuition reimbursement.
• Short-term disability coverage for eligible full-time associates.
• Long-term disability coverage for eligible full-time associates.
• Basic life and AD&D coverage for eligible full-time associates.
• 401(k) plan participation available to all associates, subject to plan requirements.
• Hourly pay plus bonus incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED