Sales Associate - Kia

Bob Moore Auto Group•Oklahoma City, OK

About The Position

The Sales Associate sells Kia vehicles by following dealership sales processes and engaging with customers through in-person and digital channels. The role includes learning product information and obtaining factory qualifications, prospecting for new clients, maintaining relationships with previous customers, conducting test drives, presenting customer offers to management, processing sales paperwork and trade-ins, and delivering vehicles. The associate also works to improve personal selling skills, follows safety precautions, and uses a personal device for multi-factor authentication to access company networks and sites. Occasional travel within or outside the area may be required.

Requirements

Valid driver’s license without restrictions that affect the ability to operate company-owned vehicles, and ability to maintain a clean driving record.
Previous automotive sales or customer service experience.
Excellent interpersonal, time-management, and organizational skills.
Ability to identify and achieve targeted goals.
Excellent written and verbal communication skills, including the ability to understand verbal and written instructions.
Ability to work well with a range of individuals and prioritize various tasks.
Ability to communicate clearly with customers and coworkers to ensure an excellent customer experience.
Ability to use a third-party video-recording platform to create on-the-spot demonstrations and explain product features clearly and engagingly.
Ability to work independently and/or as part of a team.
Ability to respond effectively to inbound and outbound phone calls.
Excellent attention to detail, professional demeanor, and a positive, can-do attitude.
Ability to set a positive example through servant-leadership behaviors.
Ability to meet the physical demands of the role, including standing, walking, talking or hearing, using hands and fingers, reaching, bending, sitting, lifting, climbing, stooping, kneeling, crouching, and driving; regularly lift or move up to 25 lbs., frequently lift up to 50 lbs., and occasionally lift more than 100 lbs. with proper assistance.
Close and distance vision.
Ability to pass a drug/alcohol urinalysis and drive a vehicle.

Nice To Haves

High school diploma or GED, and/or equivalent work experience.

Responsibilities

Follow dealership management’s sales process and customer-interaction guidelines.
Proactively engage customers and maintain contact through floor time, phone calls, direct mail, email, virtual visits, and company-designated third-party software and online platforms.
Complete training for factory qualifications and develop product knowledge for each model sold.
Contact previous customers regularly and as scheduled, and report performance to the sales manager.
Conduct customer test drives according to management’s personal-safety guidelines.
Present all customer offers to purchase a vehicle to management.
Prepare and process paperwork required to finalize vehicle sales.
Deliver vehicles to customers and process trade-ins as requested by management.
Develop a long-term outside prospecting plan and spend time each day generating new clients.
Use a personal device for multi-factor authentication to access company networks and sites.
Work to improve personal selling skills.
Enforce safety precautions specific to the work area.
Perform other duties as assigned by the manager.