Sales Associate - Kia

Bob Moore Auto Group, LLC•Oklahoma City, OK

About The Position

The Sales Associate sells Kia vehicles by following the dealership’s sales process and engaging with customers through in-person, phone, mail, email, and virtual interactions. The role includes learning Kia products and completing factory qualification training, maintaining contact with previous and prospective customers, conducting test drives, presenting customer offers to management, preparing sale paperwork, and delivering vehicles. The position also involves processing trade-ins as requested, prospecting for new clients, improving sales skills, using a personal device for multifactor authentication, and following workplace safety precautions. Other duties may be assigned by the manager.

Requirements

Valid, unrestricted driver’s license that allows operation of company-owned vehicles and ability to maintain a clean driving record.
Previous automotive sales or customer service experience.
Excellent interpersonal, time-management, and organizational skills.
Ability to identify and achieve targeted goals.
Excellent written and verbal communication skills and ability to understand verbal and written instructions.
Ability to work well with a range of individuals.
Ability to prioritize various tasks.
Ability to communicate clearly with customers and coworkers to ensure an excellent customer experience.
Ability to use a third-party video-recording platform to create on-the-spot video demonstrations and explain product features clearly and engagingly.
Ability to work independently and/or as part of a team.
Ability to respond effectively to inbound and outbound phone calls.
Excellent attention to detail, professional demeanor, and positive ‘can do’ attitude.
Ability to set a positive example through servant-leadership behaviors in daily actions and decisions.
Ability to meet the physical demands of the role, including standing, walking, talking or hearing, using hands and fingers, reaching, bending, sitting, lifting, climbing, stooping, kneeling, crouching, and driving.
Ability to regularly lift and/or move up to 25 lbs., frequently lift up to 50 lbs., and occasionally lift more than 100 lbs. with proper assistance.
Close and distance vision.
Ability to pass a drug/alcohol urinalysis and drive a vehicle.

Nice To Haves

High school diploma or GED, and/or equivalent work experience (preferred).

Responsibilities

Follow dealership management’s sales process and customer-interaction guidance.
Proactively engage customers and maintain regular contact through floor time, phone calls, direct mail, email, and virtual visits using company-designated software and platforms.
Complete training needed for factory qualifications and develop product knowledge for each model sold.
Contact previous customers regularly and on schedule, and report performance to the sales manager.
Conduct customer test drives according to management’s personal-safety guidelines.
Present all customer offers to purchase a vehicle to management.
Prepare and process paperwork required to finalize vehicle sales.
Deliver vehicles to customers and process trade-ins as requested by management.
Develop a long-term outside prospecting plan and spend time daily generating new clients.
Use a personal device for multifactor authentication to provide an additional layer of security for company network and site access.
Work to improve personal selling skills.
Enforce safety precautions specific to the work area.
Perform other duties as assigned by the manager.