About The Position

The Sales Associate works as a Customer Service Associate in Lowe’s Inside Lawn & Garden department. The role welcomes customers, helps them find and select products and services for home improvement needs, answers questions, and provides friendly, professional service. Associates also organize and replenish merchandise, process orders and deliveries, and may occasionally load merchandise. Responsibilities can vary by department and store needs, and associates may cross-train in other store areas.

Requirements

  • At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
  • At least 6 months of experience using common retail technology, such as smartphones and tablets.
  • Ability to read, write, and perform basic arithmetic, including addition and subtraction.
  • Ability to perform duties that may require prolonged standing, sitting, and other activities necessary for the job.
  • Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.

Nice To Haves

  • At least 6 months of retail and/or customer service experience.
  • Bilingual skills.
  • Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.

Responsibilities

  • Welcome customers, answer questions, and provide friendly and professional customer service.
  • Help customers locate and handle merchandise.
  • Replenish merchandise by identifying empty shelf areas and restocking supplies.
  • Process orders and deliveries accurately so customers receive merchandise as expected and on time.
  • Cross-train in other areas of the store to support customer service.
  • Prepare department merchandise according to customer needs.
  • Guide customers through shopping or checkout.
  • Occasionally load merchandise.
  • Perform other duties as assigned.

Benefits

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life and disability insurance
  • Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality
  • Flexible spending and health savings accounts
  • 401(k) retirement account with company match
  • Employee Assistance Program with work/life services and no-cost counseling
  • Tuition assistance, education support, and trade skills scholarships
  • Maternity and parental leave
  • Adoption assistance
  • Associate discount and other discounts
  • Potential annual bonuses, Employee Stock Purchase Plan participation, deferred compensation, and grant awards, subject to eligibility
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