(NEX NORFOLK) SALES ASSOCIATE - MINI MART

NEXCOM•Norfolk, VA

About The Position

The Sales Associate sells general merchandise using professional selling techniques and works with the sales team to provide service that anticipates and exceeds customer expectations. The role includes customer assistance and product recommendations, maintaining merchandise and assigned sales areas, completing sales and cash-register transactions, and supporting store operations. Duties may include unpacking and moving merchandise, preparing displays, taking inventories, completing related paperwork, and applying store policies to customer returns and other issues. At Minimarts operating a Food and Beverage Convenience Bar, the role may also include opening and closing the bar, preparing and displaying products, replenishing goods and condiments, cleaning equipment and small wares, dating food products, and monitoring refrigerator and freezer temperatures. Food safety training may be required.

Requirements

No experience required.
High school graduate or equivalent preferred.
Must be able to lift up to 25 pounds as required by job duties.
May be required to attend an initial four-hour food safety training session and an annual refresher.

Responsibilities

Greet and engage customers, assist with merchandise selection, suggest complementary products, and explain extended warranty options where applicable.
Interact professionally and helpfully with customers and coworkers, follow NEX dress code and uniform standards, and support other sales team members.
Learn merchandise features, setup, use, care, price points, and warranty coverage, and communicate product information to customers.
Keep assigned areas stocked and merchandise neatly arranged; communicate stock and customer feedback to supervisors or managers.
Participate in department meetings and exchange ideas about customer service, job performance, and sales goals.
Complete sales transactions efficiently and thank customers for their patronage.
Perform cash-register transactions accurately and according to procedures when required.
Inform customers about upcoming sales events and Navy Exchange services, and offer NEXCARD accounts and explain their benefits.
Learn and apply NEX store policies and systems, including merchandise returns, price matching, check cashing, and rain checks; handle customer returns and problems tactfully.
Maintain awareness in assigned areas and provide customer service to help deter theft.
Unpack, stage, and move merchandise; assist with store displays and periodic inventories.
Complete paperwork associated with merchandise inventory and movement, price adjustments, customer returns, and cash-register operations.
Participate in applicable commission and gainsharing sales incentive programs.
At applicable Minimarts, open and close the Food and Beverage Convenience Bar and turn equipment on or off as required.
Preheat and display products in the heated display merchandiser; replenish products and beverage-bar condiments and supplies.
Date products placed in refrigeration at closing and clean small wares and equipment throughout the day and at closing.
Monitor refrigerator and freezer temperatures at least three times daily.
Perform other related duties as assigned.