Full Time Sales Associate

La-Z-Boy•Amherst, NY

20h•$50,000 - $70,000

About The Position

The Sales Associate creates sales through exceptional customer service and knowledge of La-Z-Boy’s selling process, products, and services. The role focuses on building long-term customer relationships, meeting store sales goals, and supporting the Design program. Associates develop interior design awareness through practical experience and interaction with a La-Z-Boy Designer. Compensation includes hourly base pay and uncapped sales commissions. Training lasts 2–6 weeks, with no commissions during training. The posting lists training pay as $15 per hour in one section and $16 per hour in another; it also notes that rates vary by location and will not be below applicable minimum wage. After training, base pay is listed as $12.50 per hour, varying by store location, with commission rates of 2%–6% depending on sales type and a quarterly bonus opportunity of up to $2,000 based on individual sales goals. Average annual earning potential after training is $50,000–$70,000 or more, inclusive of base, bonus, and commission. The role is scheduled for 40 hours per week and requires working the hours and schedule dictated by business needs, including evenings, weekends, and holidays as required. It includes store-floor and showroom upkeep, customer order and delivery coordination, and opening and closing the store. The physical requirements include lifting or carrying up to 50 pounds, standing for long periods, and frequent repetitive hand motions, hearing, and listening.

Requirements

High school diploma or equivalent.
Excellent communication, customer service, and organizational skills.
Strong interpersonal skills to communicate effectively, build rapport, and positively influence others.
Demonstrated persuasion and negotiation skills.
Ability to manage time and conflicting priorities effectively.
Ability to work effectively and productively with others as part of a team.
Ability to work the schedule and hours dictated by business needs, including evenings, weekends, and holidays as required.
Initiative to meet assigned goals, missions, and objectives, with motivation to achieve more.
Strong attention to detail.
Proficiency with Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
Ability to lift and/or carry up to 50 pounds and stand for long periods.
Ability to perform nearly continuous repetitive hand motions, hearing, and listening; often required to sit, walk, bend, and stoop.
Ability to pass a background check and drug screen.

Nice To Haves

Previous selling experience and ability to close a sale are strongly preferred.
Bachelor’s degree in Business or a related field.

Responsibilities

Sell furniture, accessories, and services to contribute to store sales goals.
Promote the Design program and assist the Designer in achieving program sales goals.
Follow the La-Z-Boy selling process and provide customers with a positive experience.
Use sales skills including approaching customers, building rapport, discovering needs, presenting customized options, addressing objections, closing sales, following up, and providing after-sale service.
Use store promotions, marketing initiatives, and grassroots programs to support sales.
Maintain knowledge of existing and new product features and benefits.
Schedule professional in-home consultations and present customized room designs, including fabric samples, furniture, tables, accessories, and professional installation services.
Follow and champion the established Design process and support design-related store functions.
Provide customer service and use product knowledge and the company selling process to create informative, positive customer experiences.
Use Podium to support customer satisfaction and follow-up.
Make sound business decisions that support customer satisfaction and a team environment.
Respond to incoming phone calls and emails; assist with customer issues and complaints by providing appropriate solutions and alternatives.
Maintain positive working relationships with store employees.
Help train, coach, and develop peers in product knowledge and the selling process to support store sales goals.
Promote a culture of sales and service.
Help maintain the store’s visual appearance, including displays, product and accessory tags, catalogs, design-center fabrics, floor moves, and general cleanliness.
Accurately complete order information, collect deposits and fees, maintain customer records, and research customer payments and deliveries.
Complete daily On-Point system logs accurately.
Schedule customer deliveries consistently.
Open and close the store.
Show urgency, enthusiasm, and excitement with the store team and customers; maintain knowledge of company standards, products, processes, and systems.