Sales Associate Full Time

KENNY QUEEN HARDWARE & SUPPLY INC•Proctorville, OH

6d•Onsite

About The Position

Kenny Queen Hardware and Supply, Inc. is hiring a full-time Sales Associate in Proctorville, Ohio. Sales Associates and customer service staff support positive customer relationships by responding to questions and concerns promptly and professionally, helping customers find products and project requirements, and providing a helpful, fast, and friendly experience. The role may include cashier duties and requires teamwork, attention to detail, and a neat, professional appearance. The position involves assisting customers with purchases and basic concerns, maintaining merchandise and displays, supporting store operations, and participating in store communications and team initiatives. Employees may also help train peers and perform other duties assigned by management. The responsibilities and activities may change based on business needs, with or without notice.

Requirements

High school diploma or GED, or an equivalent combination of education and experience.
Must be at least 18 years of age.
Strong verbal and written communication skills, including the ability to communicate professionally with customers and team members.
Exceptional customer service skills and the ability to provide prompt, friendly, and attentive service.
Strong organizational skills and willingness to learn.
Ability to work as a team player and interact with customers of various socioeconomic levels, people in different company roles, vendors, and guests.
Regular and prompt attendance.
Ability to work a flexible schedule that includes nights, days, and weekends.
Ability to stand for extended periods, walk, reach, and bend to perform job duties.
Ability to move and handle merchandise and fixtures throughout the store, including lifting up to 80 pounds.

Responsibilities

Engage customers, determine their needs, suggest project requirements, and provide prompt, courteous, and friendly service.
Help unload incoming trucks and put away merchandise as arranged by management.
Carry out daily operational goals and priorities with urgency and attention to detail, and share process-improvement ideas with management.
Restock and organize merchandise displays; mix paint; cut keys; and remove promotional bin tags and update price tags as required after sales events.
Handle transfers and special orders for non-stock items.
Assist customers with simple complaints and concerns, involving a manager when needed.
Promote the Ace Rewards program and inform customers about promotions, advertising, special sales, and events.
Assist customers with large or heavy items as needed.
Participate in store communications, initiatives, and daily huddles, and assist with peer training and development.
Maintain a neat and professional personal appearance and wear the required red vest, name tag, radio, and headset.
When performing cashier duties, verify cash drawer accuracy at the beginning and end of each shift and promptly notify management of inaccuracies.
Handle cash, checks, other payments, refunds, and store merchandise credits accurately and according to company standards and policies.
Process credit card transactions, manufacturer coupons, personal checks, and vendor check-in transactions according to company standards and policies.
Greet customers entering the store and thank them when they leave.
Answer calls politely and helpfully and transfer calls to the appropriate department.
Participate in sales promotions and campaigns, encourage Ace Rewards membership, practice suggestive selling, and build customer relationships.
Address customer complaints in a helpful, positive manner.
Face front and dust merchandise near the register, and regularly clean counter surfaces and equipment.
Perform other duties as assigned.