Sales Associate - Full Time

The Aubuchon Company • Kingston, MA

5d • $15 - $19

About The Position

The Sales Associate delivers customer service and expert advice for home improvement projects, builds customer relationships, and helps create an exceptional shopping experience. The role involves working hands-on with products, tools, and materials in a fast-paced retail environment; assisting with sales, online orders, inventory, product services, and merchandising; and following company policies, safety regulations, and Aubuchon’s Core Values. The position requires flexibility to work weekends and adapt to business needs.

Requirements

• High school diploma or equivalent preferred.
• Must be at least 18 years old.
• Strong interpersonal and communication skills with a customer-first approach.
• Organizational and problem-solving skills.
• Basic math skills for transactions, inventory management, and project estimates.
• Ability to operate tools and machinery, including key-cutting machines, material-handling equipment, and forklifts.
• Willingness to complete forklift and propane certification within 90 days of hire.
• Positive, professional, and approachable demeanor.
• Flexibility to work weekends and adapt to business needs.
• Ability to lift up to 50 lbs.; frequent lifting and carrying of up to 25 lbs.
• Ability to stand, walk, bend, twist, push, and reach throughout shifts.
• Comfort working in an animal-friendly environment; accommodations are available upon request.

Nice To Haves

• Prior retail or hardware experience is highly desirable.

Responsibilities

• Provide world-class customer service and help customers feel valued throughout their shopping experience.
• Greet customers, understand their needs, and guide them to suitable solutions.
• Recommend products and complementary items, explaining their features and applications.
• Use Theatro communication technology to stay connected with the team.
• Promote the loyalty program, in-store events, and monthly promotions.
• Encourage customers to share feedback through Google reviews or other company-approved platforms.
• Process sales and returns accurately using the POS system.
• Maintain clean, organized, and safe aisles, shelves, and cashier stations.
• Monitor inventory and communicate restocking needs to management.
• Fulfill in-store and curbside pickup orders promptly and accurately.
• Develop expertise in assigned departments and related categories to assist with customer projects.
• Perform hands-on services including propane filling, key cutting, glass cutting, screen repair, and cutting chain, wire, and rope.
• Safely operate forklifts and powered material-handling equipment for stocking and inventory movement.
• Respond to technical and product-related questions and escalate complex questions as needed.
• Assemble products for in-store displays and customer orders.
• Complete required safety training and certifications, including forklift operation.
• Report hazards or unsafe conditions immediately to the Leader on Duty.
• Follow company policies, safety regulations, and Aubuchon’s Core Values.

Benefits

• 401(k) with match program, available Day 1.
• PTO awards starting at 80 hours and increasing with seniority.
• Four paid holidays.
• Medical, vision, and dental insurance.
• Company-funded HSA/HRA program.
• Short-term disability.
• Company-paid life insurance.
• Wellness program with the opportunity to earn $300 annually.
• Team Member Assistance Program and Fund.
• Discounted pet health insurance.
• Gym reimbursement.
• Tuition reimbursement program.
• Training and growth opportunities.
• Team member discounts at all locations.
• Company discount program for tickets, electronics, vacations, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED