SALES ASSOCIATE - RUG

Mathis Home•Ontario, CA

4d•$50,000 - $90,000

About The Position

The Sales Associate provides customer service and sells rug merchandise displayed on the showroom floor. Under the general supervision of the Sales Manager, the associate greets and acknowledges customers and coworkers, maintains a friendly and professional environment, and completes sales transactions accurately and efficiently. The role includes following up with customers by email and phone, coordinating with management and other departments to resolve customer issues and meet customer needs, and staying informed about products, store policies, and current advertisements. The position may also involve occasional in-home consultations, including layout design for rugs and accessories, and meeting delivery drivers at customers’ homes to direct merchandise installation. The associate must be reliable, attentive to detail, and follow safety guidelines. Work takes place in an indoor, climate-controlled environment, with extended periods of standing or walking on the showroom floor. Mathis Home promotes and maintains a drug-free work environment and is an Equal Opportunity Employer.

Requirements

Ability to lift merchandise weighing up to 50 pounds as part of the selling process, including flipping rugs.
Ability to stand or walk for long periods.
Ability to listen and respond to customer needs.
Ability to communicate effectively with team members.
Positive attitude when working with internal and external customers.
Knowledge of employment, safety, and merchandise-handling procedures.
Ability to perform the listed physical activities, including stooping, kneeling, crouching, reaching, standing, climbing, crawling, walking, pulling, lifting, talking, listening, and repetitive motion.

Nice To Haves

Sales experience is preferred but not required.

Responsibilities

Promote and sell merchandise displayed on the showroom floor.
Greet and acknowledge customers and coworkers, providing friendly and professional service.
Ask customers about their needs and explain product features, prices, availability, uses, operation, and care.
Recommend, select, locate, or obtain merchandise based on customer needs and specifications.
Prepare sales tickets and complete sales transactions accurately and efficiently.
Follow up with customers by email and phone regarding orders and inquiries.
Communicate customer service issues and requests to management.
Assist with merchandise-related problems in coordination with customer service and warehouse operations.
Work with other departments to ensure customer needs are met.
Stay informed about new products, policies, and store advertisements.
Occasionally travel to customers’ homes to conduct consultations and design floor and accessory layouts.
Meet delivery drivers at customer homes and direct merchandise installation.
Perform other duties as directed by management.