Sales Associate - Rug

Mathis Home•Ontario, CA

About The Position

Under the general supervision of the Sales Manager, the Sales Associate provides customer service whether or not a customer makes a purchase. The role helps maintain a friendly, professional environment by greeting and acknowledging customers and coworkers, completing sales transactions accurately and efficiently, and communicating customer service issues and requests to management. Sales Associates promote and sell showroom merchandise, assist customers in selecting products, explain product features and care, prepare sales tickets, and follow up on customer orders and inquiries by email and phone. They coordinate with customer service, warehouse operations, and other departments to address merchandise issues and meet customer needs. The position may involve occasional in-home consultations, including floor and accessory layout design, and meeting delivery drivers at customers’ homes to direct merchandise installation. Associates are expected to stay informed about products, store policies, and advertisements, follow safety and merchandise-handling procedures, and perform other duties as directed by management. The work includes extended periods of standing and walking on the showroom floor and lifting merchandise, including flipping rugs.

Requirements

Ability to lift merchandise weighing up to 50 pounds, including moving furniture and flipping rugs as part of the selling process.
Ability to walk or stand for long periods.
Ability to listen and respond to customer needs.
Ability to communicate effectively with team members.
Positive attitude when working with internal and external customers.
Knowledge of employment, safety, and merchandise-handling procedures.
Reliability, dependability, responsibility, attention to detail, and thoroughness in completing work tasks.

Nice To Haves

Sales experience is preferred but not required.

Responsibilities

Greet and acknowledge every customer and coworker who approaches, maintaining a friendly and professional environment.
Promote and sell merchandise displayed on the showroom floor.
Ask customers about their needs and explain product features, benefits, uses, operation, and care in a way they can understand.
Recommend, select, locate, or obtain merchandise based on customer needs and specifications.
Prepare sales tickets and accurately and efficiently complete sales transactions.
Follow up with customers regarding orders and inquiries by email and phone.
Assist with merchandise-related problems in coordination with customer service and warehouse operations.
Communicate customer service issues and requests to management and coordinate with other departments to meet customer needs.
Stay educated on new products, policies, and store advertisements, and apply knowledge of product promotion and sales methods.
Occasionally travel to customers’ homes to conduct consultations, design floor and accessory layouts, and meet delivery drivers to direct merchandise installation.
Follow safety and merchandise-handling procedures and perform other duties as directed by management.