About The Position

The Sales Associate provides quality customer service and drives product sales. This role requires knowledge of the store’s product areas, promotion of sales and merchandise, and adherence to company policies, procedures, and visual standards. As an ambassador for the organization and brand, the Sales Associate creates a distinctive customer experience and helps acquire and retain customers. The position also supports daily store operations and works to achieve or exceed sales goals.

Requirements

  • 0–2 years of customer service experience.
  • Excellent interpersonal and communication skills.
  • Ability to work in a fast-paced environment.
  • Self-starter with initiative to take on important tasks without being asked.
  • Strong attention to detail and ability to handle multiple tasks accurately.
  • Team player with a passion for outstanding customer service and selling merchandise.

Responsibilities

  • Provide exceptional customer service, including welcoming customers and assisting multiple customers during busy periods.
  • Promote and sell the organization’s services and merchandise.
  • Set goals to improve selling skills and track overall sales.
  • Follow company policies, procedures, and standards detailed in applicable manuals and communications.
  • Support daily store operations, including work lists, cleanup, weekly shipments, and store maintenance.
  • Present merchandise to promote and sell products, using guidance from the product knowledge manual.
  • Achieve or exceed sales targets and goals.
  • Communicate merchandise needs, pricing concerns, and operational problems to store management.
  • Attend store staff meetings and tech clinics.
  • Protect company assets and financial information by following internal controls and reporting potential fraud risks to management or appropriate officials.
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