Sales Associate

Raymour and Flanigan•West Springfield, MA

About The Position

At Raymour & Flanigan, the Sales Associate role focuses on helping customers find furniture that suits their homes through consultative selling, customer engagement, and needs assessment. The role involves creating personalized buying experiences that support customer satisfaction and sales conversion. The Sales Associate grows their business by building relationships with new and existing customers, contributing to prospecting and lead generation, and managing ongoing customer relationships. They identify appropriate opportunities to upsell and cross-sell while delivering helpful service and working toward goals in a fast-paced, team-oriented environment. Sales experience is not required; experience in other customer-focused fields is valued. Candidates must be authorized to work in the United States without current or future visa sponsorship.

Requirements

Passion for customer service and creating a positive customer experience.
Strong listening skills and a consultative approach.
Experience connecting with customers through retail, hospitality, service, sales, teaching, or another customer-focused role; sales experience is not required.
Confidence guiding customer decisions, closing sales, navigating conversations, and respectfully overcoming objections.
Interest or experience in building relationships that encourage repeat business.
Comfort working toward goals such as sales quotas, KPIs, or other performance metrics.
Flexibility to work a retail schedule that includes evenings, weekends, and holidays.
Comfort with technology and learning new tools.
Authorization to work in the United States without sponsorship now or in the future.

Nice To Haves

Sales experience.
Experience in hospitality, restaurants, retail, customer service, teaching, or other people-focused roles.

Responsibilities

Help customers identify furniture solutions that meet their needs through consultative selling and needs assessment.
Create personalized buying experiences that promote customer satisfaction and sales conversion.
Build relationships with new and existing customers.
Contribute to client prospecting, lead generation, and ongoing relationship management.
Identify appropriate upselling and cross-selling opportunities.
Build customer trust and deliver strong service while working toward sales goals.
Guide customers through purchasing decisions, close sales, navigate conversations, and address objections respectfully.
Work toward sales quotas, KPIs, or other performance metrics.