SALES ASSOCIATE - CAMP BLAZ - RPT

NEXCOM•Hagåtña, GU

About The Position

The Sales Associate represents the company and its brand while helping customers identify products and services that meet their needs. The role requires learning about merchandise and communicating product information in an educational, insightful, and professional manner. Associates provide customer service, support sales, maintain store appearance, handle merchandise and inventory processes, and complete assigned paperwork. Work is generally indoors, though outdoor assignments may occur depending on location.

Requirements

No experience required.
Basic knowledge of products or merchandise.
Strong interpersonal and communication skills, including the ability to communicate effectively with customers, peers, and management and to use proper telephone etiquette.
Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Basic math skills, including addition, subtraction, multiplication, and division.
Ability to multitask while attending to customers and remain flexible to business needs.
Ability to work as part of a team and take initiative without direct supervision.
Enthusiastic, friendly, and energetic approach, with a desire to provide outstanding service.
Ability to work a variety of hours, potentially including early mornings, evenings, weekends, and holidays.
Ability to stand for at least two consecutive hours and perform frequent moving, talking, hearing, reaching, and grabbing.
Ability to occasionally stoop, kneel, crouch, and climb ladders.
Ability to lift at least 25 pounds and up to 50 pounds in some departments.

Nice To Haves

Retail experience is preferred but not required.
High school graduation or equivalent is preferred.

Responsibilities

Proactively engage with customers, ask questions, listen to their needs, and direct them to merchandise.
Inform customers about upcoming events, promotions, mobile offers, and the STAR card.
Provide premier customer service and build positive, inclusive, and respectful relationships.
Maintain store appearance and know the store layout.
Cross-sell and upsell products, and suggest current trends and promotions based on individual customer needs.
Learn product features and use company tools and technology to provide customers with product knowledge and specifications.
Use the point-of-sale system to process cash, exchanges, discounts, gift cards, credit cards, and debit cards; handle cash accurately.
Complete paperwork, reports, and reconciliation.
Check in and accurately ticket merchandise, complete inventory processes, and potentially participate in periodic inventories.
Adhere to the assigned work schedule and follow through accurately and completely on work assignments.
Perform other duties as assigned.