Full Time - Sales Associate - Building Materials - Closing
About The Position
As a Customer Service Associate in the Building Materials department, you provide friendly, professional service and help customers find products and services for their home improvement needs. You welcome customers, listen to their needs, answer questions, locate and handle merchandise, and guide them through shopping or checkout. You may occasionally load merchandise and prepare products based on customer needs, such as cutting and bundling wood or cutting drywall. The role also includes replenishing merchandise, accurately processing orders and deliveries, and cross-training in other store areas. Department assignments and daily responsibilities may vary based on hiring needs and skillsets. The role may involve prolonged standing, sitting, and other activity needed to perform job duties. Work may take place inside or outside and can involve exposure to extreme heat or cold, wet or humid conditions, wind, drafts, noise, and moving or shaking objects and equipment. Lifting methods vary; single lifts are limited to 75 pounds, team lifts are used minimally starting at 75 pounds or when needed, and powered equipment may be used with proper training or assistance. Regular travel is not required, though occasional travel to meetings, training, or neighboring stores may be needed.
Requirements
- At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
- At least 6 months of experience using common retail technology, such as smartphones and tablets.
- Ability to read, write, and perform basic arithmetic, including addition and subtraction.
- Ability to perform duties that may require prolonged standing, sitting, and other activities necessary for the job.
- Ability to lift at least 25 pounds unassisted, or lift more than 25 pounds with or without an accommodation.
- Follow lifting guidelines limiting single lifts to 75 pounds; team lifts are used minimally starting at 75 pounds or when needed.
- Use powered equipment as required, with proper training or assistance from a trained coworker.
Nice To Haves
- At least 6 months of retail and/or customer service experience.
- Bilingual skills.
- Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.
- Military or veteran experience; Lowe's strongly encourages military and veteran talent to apply.
Responsibilities
- Welcome customers, answer questions, and provide friendly, professional customer service.
- Help customers locate and handle merchandise.
- Replenish merchandise by identifying empty shelf areas and restocking them.
- Accurately process orders and deliveries so customers receive the expected merchandise on time.
- Cross-train in other store areas to support customer service.
- Prepare merchandise based on customer needs, including cutting and bundling wood or cutting drywall.
- Guide customers through shopping or checkout.
- Occasionally load merchandise.
- Complete other duties as assigned.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality
- Flexible spending and health savings accounts
- 401(k) retirement account with company match
- Employee Assistance Program with concierge, work/life services, and no-cost counseling
- Tuition assistance and trade skills scholarships
- Business Travel Accident insurance
- Maternity and parental leave
- Adoption assistance
- Associate discount and broad discount platform
- Optional Employee Stock Purchase Plan
- Annual bonuses, based on eligibility
- Learning and development opportunities
- Flexible schedules
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
