Sales Associate - New Home Sales

Sekisui House U.S. • Tooele, UT

4d • Onsite

About The Position

The Sales Associate supports community sales operations by helping engage customers, preparing sales materials, maintaining accurate information in CRM and other tracking systems, and contributing to a professional, welcoming environment for prospective homebuyers. Working under direct supervision, the role provides exposure to the homebuilding sales process, including model-home operations, customer interactions, and administrative support. The associate develops foundational knowledge of homebuilding, products, and sales processes to contribute to a consistent, positive customer experience.

The work takes place in model homes, sales offices, and general office environments. Regular movement through community areas and model homes is required. Weekend and variable scheduling aligned with customer traffic is expected, and occasional travel between nearby communities or company meetings may be required.

Requirements

• High school diploma or equivalent.
• Up to 1 year of relevant professional experience.
• Basic familiarity with customer service or administrative work.
• Strong communication and customer service skills.
• Ability to learn and follow established sales processes and procedures.
• Basic organizational skills and attention to detail.
• Ability to maintain accurate information in tracking tools and systems.
• Ability to manage multiple simple tasks with frequent guidance.
• Professional demeanor when interacting with customers and partners.
• Ability to adapt to a dynamic, customer-centered environment.
• Willingness to learn product features, sales systems, and community operations.
• Ability to receive feedback and apply learning to daily tasks.
• Team-oriented mindset with a focus on supporting community goals.
• Ability to walk through model homes, community spaces, and occasionally construction-adjacent pathways.
• Ability to sit or stand for extended periods during customer interactions.
• Ability to lift and carry light materials such as brochures, signage, or supplies.
• Ability to use standard office technology and communication tools.
• Ability to move between indoor and outdoor environments as required.

Nice To Haves

• Bachelor’s degree or an equivalent combination of education and experience.
• Experience in retail sales, customer service, hospitality, or administrative support roles.
• Exposure to CRM systems or customer-tracking tools.
• General understanding of real estate or homebuilding concepts.

Responsibilities

• Greet visitors and assist with initial customer interactions to create a welcoming, professional first impression.
• Support Community Sales Consultants by standing in as needed, assisting with tours, and responding to routine buyer inquiries.
• Maintain accurate prospect, visitor, and sales-related information in CRM, tracking tools, and other systems.
• Prepare and maintain model homes, sales offices, and marketing materials in a polished and organized condition.
• Support onsite events, community activities, and promotional initiatives.
• Assist with administrative tasks, including contract preparation, paperwork, and reporting.
• Monitor inventory of sales materials and supplies and monitor model-home readiness.
• Participate in training and development programs to build knowledge of products, sales processes, and homebuilding operations.
• Support communication between customers, sales team members, and other departments to facilitate smooth handoffs and a positive experience.
• Follow up with prospects under the guidance of sales team members.
• Learn about the local market, including competitor pricing, floor plans, and options offered.
• Participate in sales simulations with sales team members to refine sales skills.
• Work with the mortgage team to learn the mortgage process and help provide customers with a seamless experience.
• Perform additional duties as assigned to support day-to-day operations and team objectives.

Benefits

• Medical, dental, and vision insurance options.
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• 401(k) retirement savings plan.
• Vacation, sick leave, paid holidays, and other leave types, including bereavement, jury duty, FMLA, and military leave.
• Company-provided life insurance and accidental death and dismemberment (AD&D) insurance.
• Short- and long-term disability coverage.
• Employee assistance program (EAP).
• Exclusive home purchase and financing discounts.
• Discounted group pet insurance rates.
• Team-building events and social gatherings, including company outings, holiday celebrations, and office socials.
• Work-life balance support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED