About The Position

The Sales Associate provides customer service in Lowe’s Inside Lawn & Garden department. The role welcomes customers, helps them find and select products and services for home improvement needs, answers questions, assists with merchandise, and ensures customer needs are met. Most of the work involves listening to customers, answering questions, and organizing merchandise. Responsibilities can vary by department and may include occasional merchandise loading and cross-functional training in other store areas. The position may involve working indoors and outdoors in varying weather and climate conditions, exposure to noise and moving or shaking equipment, and physical activities such as prolonged standing or sitting and lifting merchandise. Regular travel is not required, although occasional travel to meetings, training, or neighboring stores may be needed.

Requirements

  • At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
  • At least 6 months of experience using common retail technology, such as smartphones and tablets.
  • Ability to read, write, and perform basic arithmetic, including addition and subtraction.
  • Ability to perform duties that may require prolonged standing, sitting, and other activities necessary for the job.
  • Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.

Nice To Haves

  • At least 6 months of retail and/or customer service experience.
  • Bilingual skills.
  • Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.

Responsibilities

  • Welcome customers, answer questions, and provide friendly, professional customer service.
  • Help customers locate, select, and handle merchandise.
  • Down stock merchandise by identifying empty shelf areas and replenishing supplies.
  • Process orders and deliveries accurately and on time.
  • Cross-functionally train in other store areas to support customer service.
  • Prepare department merchandise based on customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
  • Guide customers through shopping or checkout.
  • Complete other duties as assigned.

Benefits

  • Multiple health insurance options.
  • Tuition assistance program.
  • Company-matching 401(k).
  • Optional Employee Stock Purchase Program.
  • 10% associate discount.
  • Track to the Trades program.
  • Flexible schedules.
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