Full Time - Sales Associate - Building Materials - Opening
About The Position
As a Customer Service Associate at Lowe's, you welcome customers, help them find products and services for home improvement projects, and provide friendly, professional service. You assist with merchandise, answer questions, guide customers through shopping or checkout, and help ensure orders and deliveries are accurate and timely. The position is assigned to a store department based on hiring needs and skillsets; possible departments include Building Materials and other areas such as Appliances, Flooring, Hardware, Plumbing, Paint, and Pro Services. Duties vary by department and may include preparing merchandise for customers, such as tinting paint, cutting pipe or lumber, or cutting drywall and blinds. The role involves organizing and replenishing merchandise, occasional merchandise loading, and cross-functional training in other store areas. Travel is not regularly required, though occasional travel to meetings, training, or neighboring stores may be needed. Working conditions can include indoor and outdoor environments, varying or extreme weather, noise, and moving or shaking objects and equipment. Physical duties can include prolonged standing or sitting and lifting merchandise, following Lowe's lifting guidelines.
Requirements
- At least 6 months of experience using a computer to input, access, modify, or output information.
- At least 6 months of experience using common retail technology, such as smartphones and tablets.
- Ability to read, write, and perform basic arithmetic, including addition and subtraction.
- Ability to perform duties that may require prolonged standing, sitting, and other activities necessary for the job.
- Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
Nice To Haves
- At least 6 months of retail and/or customer service experience.
- Bilingual skills.
- Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.
Responsibilities
- Welcome customers, answer questions, and provide friendly and professional customer service.
- Assist customers with locating and handling merchandise.
- Down stock merchandise by identifying empty shelf areas and replenishing supplies.
- Process orders and deliveries accurately so customers receive merchandise as expected and on time.
- Cross-functionally train in other areas of the store to help deliver customer service.
- Prepare department merchandise based on customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
- Guide customers through shopping or checkout.
- Complete other duties as assigned.
Benefits
- Multiple health insurance options.
- Tuition assistance program.
- Company-matching 401(k).
- Optional Employee Stock Purchase Program.
- 10% Associate Discount.
- Track to the Trades program.
- Competitive pay.
- Flexible schedules.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
