Full Time - Sales Associate - Building Materials - Opening

Lowes•Cold Spring, KY

6d•Onsite

About The Position

The Sales Associate provides customer service in Lowe’s Building Materials department. The role welcomes customers, helps them locate and select products and services for home improvement projects, answers questions, and assists with merchandise handling. Associates spend much of their time listening to customers, providing guidance, and organizing merchandise; daily work may vary by department and store needs. The position may involve replenishing shelves, accurately processing orders and deliveries, preparing merchandise to meet customer needs, and guiding customers through shopping or checkout. Associates may cross-train in other store areas and perform other assigned duties. The role does not require regular travel, though occasional travel to meetings, training, or neighboring stores may be needed. Working conditions vary by location and may include indoor and outdoor environments, extreme heat or cold, wet or humid conditions, wind or drafts, noise, and moving or shaking objects and equipment. Lifting requirements vary; single lifts are limited to 75 pounds, and team lifts or powered equipment are used as appropriate, with training or assistance when needed.

Requirements

At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
At least 6 months of experience using common retail technology, such as smartphones and tablets.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to perform duties that may require prolonged standing, sitting, and other activities necessary for the job.
Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.

Nice To Haves

At least 6 months of retail and/or customer service experience.
Bilingual skills.
Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.

Responsibilities

Welcome customers, answer questions, and provide friendly, professional customer service.
Assist customers with locating and handling merchandise.
Replenish merchandise by identifying empty shelf areas and down-stocking products.
Process orders and deliveries accurately so customers receive merchandise as expected and on time.
Cross-train in other areas of the store to help provide customer service.
Prepare department merchandise for customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
Guide customers through shopping or checkout.
Complete other duties as assigned.