Sales Associate

Petco•Alameda, CA

7d•Onsite

About The Position

As a Sales Associate, you are at the heart of the Pet Care Center experience. You help pet parents find the right products and solutions for their pets while creating a welcoming, safe, and engaging environment for everyone who visits. The role is suited to someone who enjoys helping others, learning about pet care, and working as part of a team in a fast-paced retail environment. The position combines customer service and sales with store operations. You provide friendly, knowledgeable assistance, share product and pet care information, process transactions, replenish merchandise, maintain the sales floor, and support daily store routines. You also help protect the health and safety of animals in accordance with Petco policies and standards. Work takes place in a Pet Care Center retail environment with active engagement on the sales floor. It involves frequent standing and walking, bending, kneeling, reaching, and lifting, including safely moving merchandise, supplies, or animals weighing up to 50 pounds. The role requires proximity to animals and potential exposure to animal dander, odors, noises, and cleaning chemicals. Flexible availability is needed for store operating hours, including evenings, weekends, and holidays.

Requirements

Passion for animals and interest in pet care.
Strong communication and interpersonal skills.
Ability to multitask and work in a fast-paced environment.
Basic math skills and comfort handling cash and transactions.
Strong attention to detail and reliability.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Ability to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.

Nice To Haves

Previous retail or customer service experience is preferred but not required.

Responsibilities

Support the health, safety, and proper care of animals in accordance with Petco policies and standards.
Share accurate product and pet care information to help customers make informed choices.
Greet customers and deliver friendly, helpful, solution-focused service.
Create positive shopping experiences that build trust and customer loyalty.
Collaborate with and support teammates.
Help maintain a clean, safe, welcoming, organized, and visually appealing sales floor.
Assist customers in selecting products and services that meet their pets’ needs.
Process sales, returns, and exchanges accurately and efficiently, including cashiering and point-of-sale transactions.
Educate customers on products, services, and promotions and support store sales and service goals.
Stock shelves, replenish merchandise, and support inventory integrity and stock accuracy.
Assist with store recovery, merchandising, promotional set-ups, and daily operational routines.
Follow company policies, procedures, and safety standards.
Support additional tasks and responsibilities as assigned.