Sales Associate - Optical Specialist

National Vision • Lexington, KY

5d

About The Position

The Optical Specialist is a customer-facing role at the heart of the Eyeglass World in-store experience. The position brings the brand to life through confident service, attention to detail, and ownership of the customer experience from pre-exam support to eyewear readiness, fitting, and pickup. It combines customer connection, optical support, and finishing work to deliver consistent, high-quality experiences.

The role delivers personalized service, guides customers through eyewear selection and fitting, supports patient flow and pre-exam screenings, performs finishing and quality checks, prepares orders for pickup, and helps maintain organized and efficient store areas. The Optical Specialist also models Eyeglass World service standards and partners with the store team to provide a consistent customer experience. Duties may vary by location to comply with state licensing or credential requirements.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience in optical, retail, sales, or customer service.
• Strong multitasking, time management, and organizational skills.
• Clear communication skills and the ability to educate customers effectively.
• Ability to prioritize customer satisfaction at every interaction.
• Ability to support the store team in shared goals.

Nice To Haves

• Bilingual abilities.

Responsibilities

• Deliver warm, confident, and personalized service throughout each customer visit.
• Guide customers through eyewear selection, final fitting, and product education.
• Help ensure customers feel confident in their eyewear and overall experience.
• Assist with patient flow and pre-exam screenings to support Optometrists.
• Help ensure smooth transitions between the exam, finishing, and pickup stages.
• Perform finishing work, including final adjustments, inspections, and quality checks.
• Ensure eyewear meets Eyeglass World standards for fit, function, and presentation.
• Prepare customer orders for pickup and provide a polished handoff.
• Support order entry, tracking, and timely completion.
• Maintain organized, clean, and efficient finishing and retail areas.
• Identify and proactively resolve quality or service issues.
• Model Eyeglass World service standards, tone, and behaviors.
• Uphold visual, experiential, and operational brand standards in the store.
• Partner with the store team to deliver a consistent customer experience.

Benefits

• Health and dental insurance.
• 401(k) retirement savings.
• Flexible spending account.
• Generous paid time off and company holidays.
• Parental leave.
• Employee eyewear discount.
• Training programs.
• Educational courses supporting personal and professional development.
• Opportunities for internal promotion and career advancement.
• Competitive pay and bonus opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED