Sales Associate - Optical Specialist

National Vision • Littleton, CO

19h • $15 - $18 • Onsite

About The Position

The Optical Specialist is a customer-facing role at the heart of the Eyeglass World in-store experience. The position brings the brand to life through confident service, attention to detail, and ownership of key moments—from pre-exam support to eyewear readiness, fitting, and pickup. As a member of the team, the role ensures customer interactions are seamless, elevated, and on-brand. It combines customer connection, optical support, and finishing work to deliver consistent, high-quality experiences.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience in optical, retail, sales, or customer service.
• Strong multitasking, time-management, and organizational skills.
• Clear communication skills and the ability to educate customers effectively.
• Ability to prioritize customer satisfaction at every interaction.
• Ability to support the store team in shared goals.

Nice To Haves

• Bilingual abilities.

Responsibilities

• Deliver warm, confident, and personalized service throughout each customer visit.
• Guide customers through eyewear selection, final fitting, and product education.
• Help customers feel confident in their eyewear and overall experience.
• Assist with patient flow and pre-exam screenings to support Optometrists.
• Support smooth transitions between exams, finishing, and pickup.
• Perform finishing work, including final adjustments, inspections, and quality checks.
• Ensure eyewear meets Eyeglass World standards for fit, function, and presentation.
• Prepare orders for pickup and provide a polished, brand-aligned handoff.
• Support order entry, tracking, and timely completion.
• Maintain organized, clean, and efficient finishing and retail areas.
• Proactively identify and resolve quality or service issues.
• Model Eyeglass World service standards, tone, and behaviors.
• Uphold visual, experiential, and operational brand standards in the store.
• Partner with the store team to deliver a consistent and elevated customer experience.

Benefits

• Competitive pay and bonus opportunities.
• Health and dental insurance.
• 401(k) retirement savings.
• Flexible spending account.
• Generous paid time off and company holidays.
• Parental leave.
• Employee eyewear discount.
• Training programs.
• Educational courses supporting personal and professional development.
• Opportunities for internal promotion and career advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED