Sales Associate (Full-Time) - Hoover Eleven, Warren, MI

DTLR, Inc.•Warren, MI

12d•Onsite

About The Position

The Full-Time Sales Associate assists the store management team with daily store operations, including customer service, sales, merchandising, and other assigned responsibilities. The role is expected to be performed professionally, courteously, reliably, and with a results-oriented approach. Associates build customer relationships, identify customer needs, provide knowledgeable product assistance, and use basic fashion and trend knowledge to recommend appropriate merchandise while maintaining DTLR standards. The associate also helps with shipments, restocking, pricing, store presentation, employee training, operational compliance, safety, loss prevention, and point-of-sale procedures. The standard work week is a minimum of 35 hours and a maximum of 40 hours. The position requires open availability, flexibility to meet business needs, and willingness to work in multiple stores within the assigned district.

Requirements

Previous retail or customer-service work experience is preferred but not necessary.
High school diploma or equivalent is preferred.
Excellent command of English to communicate effectively with management, customers, and coworkers.
Demonstrated leadership and ability to work with minimal supervision, including taking charge of the store when necessary.
Open availability and flexibility to meet customer demand and business needs.
Basic fashion and style-trend knowledge and desire to work with customers in a retail setting.
Proven ability to build and work as part of a team, handle responsibility, and understand the needs of the street-lifestyle customer.
Willingness to work in multiple stores in the assigned district.
Reliable transportation.
Ability to stand for extended periods and lift, carry, push, or pull up to 50 pounds.
Ability to work extended hours during critical project phases and in a fast-paced, dynamic environment.

Nice To Haves

Previous work experience in retail or customer service.
High school diploma or equivalent.

Responsibilities

Build customer relationships by providing professional, courteous, attentive, honest, and responsive service.
Identify customer needs and provide knowledgeable assistance selecting products.
Use basic fashion and trend knowledge to sell appropriate merchandise while maintaining DTLR standards.
Assist with shipments, merchandising, restocking, and pricing.
Maintain a positive and enthusiastic attitude toward the job and company.
Comply with and enforce company policies.
Participate in service training and product programs.
Assist the Store Manager with monitoring issues related to loss or inconsistencies and help achieve shrink goals at or below the company plan.
Monitor and control operational compliance, safety, and business standards.
Support employee training in suggested selling and merchandising techniques.
Minimize inventory shrinkage by protecting the store against shoplifting and internal theft, and follow loss-prevention policies and security procedures.
Follow proper point-of-sale procedures, balance money received during assigned shifts, and work with store management to investigate discrepancies.
Keep management informed of important developments, potential problems, and other information needed for effective management.
Maintain a neat and orderly sales environment.
Perform other duties as assigned.