About The Position

The Sales Associate provides quality customer service and drives product sales. This role requires knowledge of each product area or department, adherence to the policies, procedures, and standards in the visual manual, and active promotion of sales and promotions. The Sales Associate serves as an ambassador for the organization and brand, creating a distinctive customer experience to acquire and retain customers. The position focuses on outstanding customer service and merchandise promotion. This part-time role is in the Operations department and reports to the Store Manager. It is classified as non-exempt and has no supervisory responsibilities.

Requirements

  • 0–2 years of customer service experience.
  • Excellent interpersonal and communication skills.
  • Ability to work in a fast-paced environment.
  • Self-starter with initiative to take on important tasks without being asked.
  • Strong attention to detail and ability to handle multiple tasks precisely.
  • Team player passionate about outstanding customer service and selling merchandise.

Responsibilities

  • Provide extraordinary customer service, including welcoming customers and assisting multiple customers during peak periods.
  • Promote and sell the organization’s services and merchandise.
  • Set goals to improve selling skills and track overall sales.
  • Uphold company policies, procedures, and standards in applicable manuals and company communications.
  • Assist with daily store operations, including work lists, cleanup lists, weekly shipments, and store maintenance.
  • Present merchandise to promote and sell goods, using guidance in the product knowledge manual.
  • Achieve or exceed sales targets and goals.
  • Identify and communicate merchandise needs, pricing concerns, and operational problems to store management.
  • Attend store staff meetings and tech clinics.
  • Protect company assets and financial information by ensuring internal controls are accurate and effective, and reporting potential fraud risks to management or appropriate officials.
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