Part-Time Retail Sales Associate - Cowlitz

Innowave Marketing Group LLC•Ridgefield, WA

11d•$18 - $20•Onsite

About The Position

Cowlitz Trading Post, a casino retail rewards store, is seeking a part-time Sales Associate to provide customer service and support store operations. The associate helps customers shop across a variety of product categories, including clothing, electronics, small appliances, and jewelry, while maintaining an organized and visually appealing store. The role includes welcoming customers, identifying their needs, recommending merchandise, and explaining product features, member benefits, promotions, and sales. The associate also handles purchases, payments, returns, exchanges, and refunds using a POS system, and supports product receiving, merchandising, cleaning, stock management, and product organization. The position requires working nights, closing shifts, weekends, and holidays. The stated closing hours are Friday and Saturday, 6 PM–2 AM, and Sunday–Thursday, 4 PM–12 AM.

Requirements

High school diploma or GED.
At least 3 years of sales experience.
Excellent customer service skills.
Good communication and interpersonal skills.
Computer literacy and basic math skills.
Ability to work independently.
Reliable transportation and ability to adhere to submitted availability.
Ability to stand for a prolonged period.
Availability to work all nights, including weekends and closing shifts: Friday and Saturday, 6 PM–2 AM; Sunday–Thursday, 4 PM–12 AM.
Availability to work holidays.

Responsibilities

Treat customers and employees with respect and contribute to a positive work environment.
Promote a safe working and shopping environment.
Uphold company policies and participate in training opportunities.
Perform non-sale tasks, including product receiving, merchandising, store cleaning, stock management, and product organization as directed by management.
Recognize customer cues and engage customers appropriately.
Greet customers upon entry and make a positive first impression.
Use open-ended questions to assess customer needs.
Recommend relevant merchandise and inform customers about member benefits, promotions, and sales.
Maintain current product knowledge and communicate product features and benefits.
Help customers find substitutions for out-of-stock items or assist with special orders.
Total purchases and process cash, check, and credit card payments using a POS system.
Process exchanges, returns, and refunds using a POS system according to company policy.
Partner with staff to provide a consistent customer experience.