Full Time - Sales Associate - ProServices - Day
About The Position
As a Customer Service Associate in Pro Services, you welcome Lowe’s customers and help them find products and services for their home improvement needs. You provide friendly, professional service by answering questions, locating and handling merchandise, and guiding customers through shopping or checkout. You may occasionally load merchandise and help ensure customers receive their orders accurately and on time. Associates work in a department assigned according to hiring needs and skillsets. Responsibilities can vary by department and may include preparing merchandise to meet customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds. The role also involves organizing and replenishing merchandise, cross-functional training in other store areas, and other duties as assigned. The position does not require regular travel, though occasional travel to meetings, training, or neighboring stores may be needed. Work may take place indoors and outdoors in varying weather and climates, with possible exposure to noise and moving or shaking equipment. Lifting methods vary by role, weight, and volume; associates must follow lifting guidelines, use team lifts when needed, and use powered equipment when required and properly trained.
Requirements
- At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
- At least 6 months of experience using common retail technology, such as smartphones and tablets.
- Ability to read, write, and perform basic arithmetic, including addition and subtraction.
- Ability to perform duties that may require prolonged standing, sitting, and other activities necessary for the job.
- Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
- Follow lifting guidelines, limiting single lifts to 75 pounds and using team lifts starting at 75 pounds or when needed.
- Use powered equipment when required, with proper training or assistance from a trained coworker.
Nice To Haves
- At least 6 months of retail and/or customer service experience.
- Bilingual skills.
- Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.
Responsibilities
- Welcome customers, answer questions, and provide friendly, professional customer service.
- Help customers locate and handle merchandise.
- Down-stock merchandise by identifying empty shelf areas and replenishing supplies.
- Process orders and deliveries accurately so customers receive merchandise as expected and on time.
- Cross-functionally train in other store areas to help provide customer service.
- Prepare department merchandise to meet customer needs, including tasks such as mixing paint, cutting pipe, wood, drywall, or blinds.
- Guide customers through shopping or checkout.
- Occasionally load merchandise.
- Complete other duties as assigned.
Benefits
- Competitive pay and flexible schedules.
- Multiple health insurance options.
- Tuition assistance program.
- Company-matching 401(k).
- Optional Employee Stock Purchase Program.
- 10% Associate Discount.
- Track to the Trades program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
