About The Position

The Sales Associate provides quality customer service and drives product sales. The role requires knowledge of products across store departments and adherence to the policies, procedures, and standards in the visual manual. The associate promotes sales and promotions, represents the organization and brand, and creates a distinctive customer experience to acquire and retain customers. The position supports daily store operations and merchandise presentation while working to achieve sales goals. This is a part-time, non-exempt position in the Operations department at Post Oak Mall in College Station, Texas. The role reports to the Store Manager. The listed hourly pay is $9.00.

Requirements

  • 0–2 years of customer service experience.
  • Excellent interpersonal and communication skills.
  • Ability to work in a fast-paced environment.
  • Self-starter with initiative to take on important tasks without being asked.
  • Strong attention to detail and ability to handle multiple tasks simultaneously and precisely.
  • Team player passionate about outstanding customer service and selling merchandise.

Responsibilities

  • Provide extraordinary customer service, including assisting customers as they enter the store and helping multiple customers during peak periods.
  • Promote and sell the organization’s services and merchandise.
  • Set goals to improve selling skills and track overall sales.
  • Follow company policies, procedures, and standards in the operations, personnel, visual, and customer service manuals, as well as company memos.
  • Assist with daily store operations, including work lists, cleanup lists, weekly shipments, and store maintenance.
  • Present merchandise to promote and sell products, using guidance from the product knowledge manual.
  • Achieve or exceed sales targets and goals.
  • Identify and communicate merchandise needs, pricing concerns, and operational problems to store management.
  • Attend all staff meetings and store tech clinics.
  • Protect company assets and financial information by ensuring internal control procedures are accurate and effective, and by reporting potential fraud risks to management or appropriate officials.
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