Sales Associate (Remote - San Francisco)
About The Position
Establishment Labs is an international medical technology company focused on medical device, breast health, aesthetics, reconstruction, and wellness solutions. Its Femtech products are manufactured at two MDSAP-certified, carbon-neutral, LEED Gold-certified facilities in Costa Rica and are approved for sale in more than 85 countries. The company has traded on NASDAQ under ESTA since 2018. Motiva USA, LLC, its American division, is hiring for a Sales Associate role supporting the Motiva USA portfolio. This is a remote, field-based position for candidates located in the San Francisco, California area. The Sales Associate supports the sales team in promoting and selling products to plastic surgeons. The role supports customer relationships, practice development, patient conversion programs, product education, and clinical cases, working closely with the Regional Sales Manager and Surgical Sales Representatives to increase product utilization and sales. It requires comfort in clinical and surgical environments and supporting procedures as needed. The position involves frequent travel within the assigned territory, potentially including overnight travel.
Requirements
- Bachelor's degree in Business, Marketing, or a related field.
- Completion of a foundational sales training program or equivalent formal sales training.
- At least 2 years of B2B sales experience.
- Ability to obtain required credentials and work in an operating-room environment, including assisting with and observing surgical procedures.
- Strong customer relationship management and communication skills.
- Proactive, hands-on approach and ability to work independently.
- Ability to work effectively in an evolving, fast-paced environment.
- Strong organizational skills and ability to manage administrative responsibilities in a timely manner.
- Proficiency with Microsoft Excel, PowerPoint, Word, Outlook, and Teams.
- Experience using CRM systems.
- Ability and willingness to travel frequently within the assigned territory, including overnight travel when business needs require.
- Valid driver's license and ability to safely operate a motor vehicle while spending significant time driving throughout the territory.
- Fluent written and verbal English communication skills.
Responsibilities
- Track inventory levels and coordinate shipments and returns to maintain product availability and timely delivery.
- Assist with account segmentation, territory planning, and sales forecasting.
- Support sales presentations to surgeons using approved materials.
- Work with sales representatives to identify, qualify, and follow up on leads.
- Educate practices and execute marketing and promotional programs to convert patients to Motiva and increase brand visibility.
- Train front desk teams and Patient Care Coordinators, and execute consumer-facing programs to improve patient engagement and practice performance.
- Serve as a primary contact for customer inquiries and maintain strong customer relationships, satisfaction, and retention.
- Maintain knowledge of portfolio features, clinical benefits, and industry trends.
- Support surgeon training and clinical procedures through demonstrations, operating-room support, product preparation, and on-site procedural assistance.
- Follow company policies, use MLR-approved materials, and comply with applicable regulations.
- Provide account-management and field-activity coverage during open territories or Surgical Sales Representative absences, including vacations and leaves.
Benefits
- Paid time off, including vacation and holidays.
- 100% employer-paid medical, dental, and vision coverage for employees in eligible positions.
- Retirement savings plan (401(k)).
- May qualify for performance-based short-term and long-term incentives, subject to company programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
